Director of CRM & Donor Data Systems (Remote)

Intervarsity; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Full-time remote within the United St

Health coverage

Retirement matching

Paid time off

Parental leave

Flexible scheduling

Professional development

Job summary

Intervarsity seeks a strategic leader to oversee CRM, data practices, and reporting for a development and fundraising department. You will align donor data, marketing platforms, and analytics, partnering with department leadership to ensure reliable, high-quality data and actionable insights.

The role emphasizes data governance, system health, and collaboration with staff and vendors to enable effective fundraising strategy from dashboards and reports.

Qualifications

• Strong experience administering a CRM and supporting data management for a development, fundraising, or comparable operation.
• Working knowledge of data integration concepts, including imports, exports, synchronization logic, and discrepancy troubleshooting.
• Ability to translate technical system issues into practical implications for fundraising, donor relations, and gift processing teams.
• Experience working with vendors or outsourced technical support partners.
• Strong communication, organization, and documentation skills, with discretion when handling confidential information.

Responsibilities

• Oversee CRM administration and triage staff issues, test vendor updates, maintain process documentation, and coordinate escalations.
• Oversee administration of a giving and donor portal and marketing automation platform, ensuring reliable data exchange with the CRM.
• Investigate synchronization failures and data inconsistencies; establish clear standards for the authoritative donor record.
• Direct reporting and business systems analysis, including dashboards, ad hoc requests, requirements gathering, process mapping.
• Oversee constituent records management, data hygiene, audits, and governance for duplicates, gifts, and retention.
• Advise department leadership on system health, vendor issues, data risks, and technology needs; manage the records team and business systems analyst.

Skills

CRM administration

Data governance

Data quality

Reporting & dashboards

Vendor management

Stakeholder communication

Leadership

Tools

Salesforce NPSP

Job description

Intervarsity seeks a strategic leader to oversee CRM, data practices, and reporting for a development and fundraising department. You will align donor data, marketing platforms, and analytics, partnering with department leadership to ensure reliable, high-quality data and actionable insights.

The role emphasizes data governance, system health, and collaboration with staff and vendors to enable effective fundraising strategy from dashboards and reports.