Director - Data & Systems (Development)

Intervarsity; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Full-time remote within the United St

Health coverage

Retirement matching

Paid time off

Parental leave

Flexible scheduling

Professional development

Job summary

Intervarsity seeks a strategic leader to oversee CRM, data practices, and reporting for a development and fundraising department. You will align donor data, marketing platforms, and analytics, partnering with department leadership to ensure reliable, high-quality data and actionable insights.

The role emphasizes data governance, system health, and collaboration with staff and vendors to enable effective fundraising strategy from dashboards and reports.

Qualifications

• Strong experience administering a CRM and supporting data management for a development, fundraising, or comparable operation.
• Working knowledge of data integration concepts, including imports, exports, synchronization logic, and discrepancy troubleshooting.
• Ability to translate technical system issues into practical implications for fundraising, donor relations, and gift processing teams.
• Experience working with vendors or outsourced technical support partners.
• Strong communication, organization, and documentation skills, with discretion when handling confidential information.

Responsibilities

• Oversee CRM administration and triage staff issues, test vendor updates, maintain process documentation, and coordinate escalations.
• Oversee administration of a giving and donor portal and marketing automation platform, ensuring reliable data exchange with the CRM.
• Investigate synchronization failures and data inconsistencies; establish clear standards for the authoritative donor record.
• Direct reporting and business systems analysis, including dashboards, ad hoc requests, requirements gathering, process mapping.
• Oversee constituent records management, data hygiene, audits, and governance for duplicates, gifts, and retention.
• Advise department leadership on system health, vendor issues, data risks, and technology needs; manage the records team and business systems analyst.

Skills

CRM administration

Data governance

Data quality

Reporting & dashboards

Vendor management

Stakeholder communication

Leadership

Tools

Salesforce NPSP

Job description

Role overview

Oversee the systems, data practices, and reporting that support a development and fundraising department. This leadership role connects CRM administration, donor giving and marketing platforms, data quality, and business analysis, while partnering with department leadership to keep systems reliable and aligned with staff and donor needs.

Responsibilities

• Serve as the department’s primary CRM super user, triaging staff issues, testing vendor updates, maintaining process documentation, and coordinating escalations.
• Oversee administration of a giving and donor portal and marketing automation platform, including reliable data exchange with the CRM.
• Investigate synchronization failures and data inconsistencies, and establish clear standards for the authoritative donor record.
• Direct reporting and business solutions work, including recurring dashboards, ad hoc requests, requirements gathering, process mapping, and limited analysis for fundraising strategy.
• Oversee constituent records management, data hygiene protocols, audits, appends, and governance standards for duplicates, gift records, and retention.
• Advise department leadership on system health, vendor issues, data risks, priorities, and technology needs; manage the records team and business systems analyst.

Requirements

• Strong experience administering a CRM and supporting data management for a development, fundraising, or comparable operation.
• Working knowledge of data integration concepts, including imports, exports, synchronization logic, and discrepancy troubleshooting.
• Ability to translate technical system issues into practical implications for fundraising, donor relations, and gift processing teams.
• Experience working with vendors or outsourced technical support partners.
• Strong communication, organization, and documentation skills, with discretion when handling confidential information.
• Commitment to the organization’s stated Christian faith and agreement with its purpose and doctrinal basis are conditions of employment.

Nice to have

• Direct experience with Salesforce NPSP, a giving portal or marketing automation platform, requirements analysis, data governance, and team supervision or mentoring.

Benefits and work setup

Full-time and remote within the United States. Benefits may include health coverage, retirement savings with matching contributions, paid time off, parental leave, flexible scheduling, and professional development; eligibility depends on employee type and hours worked.