Director of Courier Operations & Growth

Sauce; Miami (FL); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Mileage reimbursement

Health, dental and vision

PTO and holidays

401(k)

Job summary

Sauce is scaling its courier operations in the US, starting in NYC and Miami. You will design the courier engagement, onboarding, pay structure and compliance, then lead a small team of Courier Operations Managers as the function grows. You will work with Legal, Finance and Product to optimize supplier health and unit economics.

Initially hands‑on, you will create the playbook, recruit talent, and drive weekly reporting to leadership. Fluency in English and Spanish is a plus for Miami.

Qualifications

• 6+ years in courier, driver or last‑mile operations, including 3+ years at a delivery marketplace or last‑mile operator.
• Built or scaled an independent courier program with recruiting, scheduling and pay.
• Hands‑on knowledge of contractor engagement and compliance in delivery.
• 2+ years managing people, including field teams.
• Strong analytical skills: capacity planning, unit economics and dashboards (Excel/Sheets; SQL a plus).
• Experience collaborating with Legal, Finance and Product to turn ops problems into processes.

Responsibilities

• Design the courier engagement model with Legal: terms, onboarding disclosures, scheduling, pay structure and reconciliation (first 90 days).
• Build compliant processes including pay rules and contractor classification by market.
• Write scripts, training, SOPs and onboarding materials for Managers and couriers.
• Set up tooling: dispatch (Shipday), background/MVR checks, contractor payments and dashboards.

Skills

Courier operations

Last‑mile operations

Team leadership

Capacity planning

Unit economics

Data analysis

Contractor engagement

Conflict resolution

Tools

Shipday

Onfleet

Bringg

SQL

Excel

Job description

Sauce is scaling its courier operations in the US, starting in NYC and Miami. You will design the courier engagement, onboarding, pay structure and compliance, then lead a small team of Courier Operations Managers as the function grows. You will work with Legal, Finance and Product to optimize supplier health and unit economics.

Initially hands‑on, you will create the playbook, recruit talent, and drive weekly reporting to leadership. Fluency in English and Spanish is a plus for Miami.