Customer Service Operations Representative (Miami, FL)

Curri; Miami (FL); Hybrid; USD 48,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401K

Equity grant

Job summary

Curri is seeking a Service Operations Representative to join our Customer Operations Team in Miami. You will ensure deliveries move smoothly from booking to drop-off and provide top-tier support to customers and drivers via chat and phone.

Join a fast-paced startup that values learning, problem-solving, and collaboration. We offer a competitive salary and benefits, plus equity opportunities as Curri grows.

Qualifications

• Fun personality and eager to learn.
• Strong critical thinking and problem solving acumen.
• Excellent written and verbal communication skills.
• Top-notch customer service skills.
• Proficient in G-Suite (Google Docs, Google Sheets).

Responsibilities

• Facilitate deliveries from booking to successful drop-off and everything in between.
• Provide best-in-class support for our customers and drivers via chat and phone.
• Communicate with pickup and drop-off contacts to ensure deliveries are completed smoothly.
• Provide operational feedback and identify pain points for the team to optimize logistics.

Skills

Customer service

Communication

Critical thinking

Eagerness to learn

G-Suite

Tools

G-Suite

Job description

The role:

Curri is seeking a Service Operations Representative to join our Customer Operations Team. Your goal: make every delivery Curri fulfills a home run. This is an exciting role in a fast-paced environments. We are looking for a passionate, driver, self-starters who are ready to tackle problems from a first-principles perspective; and who are eager to learn and contribute to the company's growth and shape its operational strategies.

What you will do:

• Facilitate deliveries from booking to successful drop-off and everything in between
• Provide best-in-class support for our customers and drivers via chat and phone
• Communicate with pickup and drop-off contacts to ensure deliveries are completed successfully and smoothly
• Provide operational feedback and identify pain points for the team to optimize logistics

What you will need to have:

• Fun personality, positive attitude, eagerness to learn
• Strong critical thinking and problem solving acumen
• Excellent written and verbal communication skills
• Top-notch customer service skills
• Proficient in G-Suite (Google Docs, Google Sheets)

What's in it for you:

• You will have the opportunity to work for a dynamic and successful start-up on a diverse team where you can make a huge impact by doing meaningful work.
• There is no work/life—there is only life and want your time at Curri to be life-giving and foster the best version of you. We care about family and your own personal development and don't expect you to be always engaged with work.
• We offer a competitive salary, and benefits including, but not limited to, health, dental, vision, 401K, and an equity compensation grant.

Who are we?

We are Curri, and our mission is to build the network and software that move the world’s goods with speed, intelligence, and trust. Curri provides on-demand, last-mile logistics for construction and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds.
Founded in 2018 and part of the YC S19 Batch, we’re solving the massive inefficiencies that exist in the construction industry. Our headquarters are in Ventura, CA. Learn more at curri.com.

Curri is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment. We don't discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.