Director of Conversational AI for Pharma & Customer Care

Redcare Pharmacy; Deutschland; Remote; USD 120,000 - 180,000; Full time

Job summary

Redcare Pharmacy is seeking a Product Director for Conversational AI to lead the product strategy and enhance customer interactions through AI. In this impactful role, you will oversee the development of fast, accurate, and safe systems across chat, voice, and self-service. This position requires managing a team of Product Managers and engaging with cross-functional teams in operations, engineering, and data science. Join us in shaping a collaborative work environment dedicated to healthcare innovation.

Qualifications

• Lead the shift toward AI-powered customer service and advisory.
• Own the end-to-end product strategy across chat, voice, and self-service.
• Drive cross-functional collaboration across operations, engineering, and data science.

Responsibilities

• Shape how customers interact with Redcare at scale.
• Build systems that are fast, accurate, and safe in a healthcare context.

Job description

About Redcare Pharmacy:

As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values join us and start your #Redcareer today.

About the role:
At Redcare, millions of customer interactions span from simple order questions to complex pharma advisory — and we are transforming how these are handled through AI. In this role, you will lead the shift toward AI-powered customer service and advisory, building systems that are fast, accurate, and safe in a healthcare context.

As Product Director for Conversational AI, you will own the end-to-end product strategy across chat, voice, and self-service, while leading a team of Product Managers and driving cross-functional collaboration across operations, engineering, and data science. This is a highly impactful leadership role where you shape how customers interact with Redcare at scale.