Senior AI Product Manager - Patient Services (Healthcare)

NCBioImpact; Durham (NC); On-site; USD 180,000 - 240,000; Full time

Job summary

GSK seeks an experienced product leader to guide how AI and digital products are used in Patient Services, improving patient and provider experiences, speeding access to therapy, and reducing hub operation effort across CRM, portals, and apps.

You will own end-to-end delivery, work with cross-functional teams, ensure responsible AI, and drive measurable patient and operational impact through governance, data quality, and scalable deployment.

Qualifications

• Bachelor's degree in business, computer science, data science, public health, life sciences, or a related field.
• 8+ years of experience in life sciences, hub services, digital health, or related healthcare environments.
• 3+ years developing digital solutions for patient services teams or provider programs.
• Experience with Salesforce Health Cloud or Life Sciences Cloud.
• Experience developing product roadmaps, business cases, and investment recommendations.
• Experience leading technology implementations through delivery and deployment.
• Experience translating business needs into digital or transformational initiatives.
• Experience working in regulated healthcare environments and with data privacy/compliance.

Responsibilities

• Turn pain points in patient journeys and hub operations into clear problem statements.
• Identify where AI and digital products can create value across CRM, portals, apps, enrollment, and engagement.
• Build business cases with benefits, costs, and success measures; own strategy and roadmap.
• Lead engineers, data scientists, UX/UI designers, and vendors through design, build, evaluation, and deployment.
• Secure data foundations and API integrations; ensure PHI privacy and compliance.
• Set quality bars; monitor product, model, and prompt performance in production.
• Maintain responsible AI with governance, privacy, and regulatory alignment.
• Manage budgets, timelines, vendor performance, and risk.
• Prototype, validate, and drive adoption with enablement and SOP updates.

Skills

Agile Methodology

Cross-Functional Teamwork

Data Analysis

Design Thinking

DevOps

Prioritization

Product Development Research

Product Roadmapping

Project Management

ROI

Software Development

Strategy Deployment

UX

UI Design

Education

Bachelor's degree in business, computer science, data science, public health, life sciences, or related field

MBA, MSc, MPH, PhD (advanced degree)

Tools

Salesforce Health Cloud

Salesforce Life Sciences Cloud

Job description

GSK seeks an experienced product leader to guide how AI and digital products are used in Patient Services, improving patient and provider experiences, speeding access to therapy, and reducing hub operation effort across CRM, portals, and apps.

You will own end-to-end delivery, work with cross-functional teams, ensure responsible AI, and drive measurable patient and operational impact through governance, data quality, and scalable deployment.