Director of Concessions & Events Operations

Gondola; Madison (WI); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health Savings Account

Life Insurance

Disability Insurance

Critical Illness Coverage

Identity Theft Protection

Adoption Assistance

Job summary

Sodexo Live! in Madison, WI, is seeking a Director of Operations - Concessions for the Alliant Convention Center.

You will oversee day-to-day food and beverage operations, manage client relationships, and ensure compliance with health and safety standards during events. This role requires 1-2 years in food service or concessions management, strong leadership, excellent service, and the ability to work long hours including weekends and holidays.

Qualifications

• 1-2 years of experience in food service management or event concessions management.
• Experience in a large-scale venue or convention center setting is a plus.
• Strong leadership and team management skills.
• Excellent client service and communication skills.
• Strong problem-solving and conflict resolution abilities.
• Knowledge of health and safety regulations related to food service.
• May require long hours, including weekends, evenings, and holidays, depending on event schedules

Responsibilities

• Supervise all food and beverage concessions operations within the convention center.
• Oversee the preparation, presentation, and service of food and beverages during events.
• Monitor concession stand staffing and coordinate with event managers to ensure proper staffing levels based on event size.
• Manage relationships with clients on a daily basis.
• Ensure all food and beverage operations comply with local, state, and federal regulations.
• Assist with the setup and breakdown of concession areas.
• Ensure that special dietary requests or menu modifications are addressed as needed.
• Hire, train, and supervise concession staff.

Skills

Leadership

Team Management

Client Service

Communication

Problem Solving

Health & Safety Regulations

Job description

Sodexo Live! in Madison, WI, is seeking a Director of Operations - Concessions for the Alliant Convention Center.

You will oversee day-to-day food and beverage operations, manage client relationships, and ensure compliance with health and safety standards during events. This role requires 1-2 years in food service or concessions management, strong leadership, excellent service, and the ability to work long hours including weekends and holidays.