Head of Event Operations & Guest Experience

Sodexo; Madison (WI); Hybrid; USD 56,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Matching

Paid Time Off

Career Growth Opportunities

Job summary

Sodexo at Alliant Energy Center in Madison, Wisconsin, seeks a high-energy operations leader to steward event-day execution, guest experience, and staffing across a large venue. You will drive service standards, safety, and performance, while guiding teams to deliver memorable experiences.

Ideal candidates bring 3-5 years of management experience in food and beverage operations, a Bachelor’s degree or equivalent, and a proven ability to lead in fast-paced, high-volume settings.

Qualifications

• Bachelor's degree or equivalent experience.
• 3-5 years of management experience.
• 3-5 years related experience in food and beverage operations.
• Experience in a large-scale venue or stadium is a strong plus.

Responsibilities

• Lead operations and inspire teams to ensure seamless event-day execution.
• Oversee staffing, service levels, and guest experience from start to finish.
• Manage performance evaluations, pay reviews, and hiring decisions.

Skills

Leadership

Communication

Customer Service

Food & Beverage Operations

Flexibility

Education

Bachelor's degree or equivalent experience

Job description

Sodexo at Alliant Energy Center in Madison, Wisconsin, seeks a high-energy operations leader to steward event-day execution, guest experience, and staffing across a large venue. You will drive service standards, safety, and performance, while guiding teams to deliver memorable experiences.

Ideal candidates bring 3-5 years of management experience in food and beverage operations, a Bachelor’s degree or equivalent, and a proven ability to lead in fast-paced, high-volume settings.