Director, Concessions - SL

Sodexo; Madison (WI); On-site; USD 56,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Matching

Paid Time Off

Career Growth Opportunities

Job summary

Sodexo at Alliant Energy Center in Madison, Wisconsin, seeks a high-energy operations leader to steward event-day execution, guest experience, and staffing across a large venue. You will drive service standards, safety, and performance, while guiding teams to deliver memorable experiences.

Ideal candidates bring 3-5 years of management experience in food and beverage operations, a Bachelor’s degree or equivalent, and a proven ability to lead in fast-paced, high-volume settings.

Qualifications

• Bachelor's degree or equivalent experience.
• 3-5 years of management experience.
• 3-5 years related experience in food and beverage operations.
• Experience in a large-scale venue or stadium is a strong plus.

Responsibilities

• Lead operations and inspire teams to ensure seamless event-day execution.
• Oversee staffing, service levels, and guest experience from start to finish.
• Manage performance evaluations, pay reviews, and hiring decisions.

Skills

Leadership

Communication

Customer Service

Food & Beverage Operations

Flexibility

Education

Bachelor's degree or equivalent experience

Job description

The Alliant Energy Center of Dane County is located in beautiful Madison, Wisconsin and serves as a multi-building entertainment venue for expositions, conventions, conferences meetings, banquets, consumer shows, outdoor events, concerts, and much more.

About the job

Step into a role puts you at the heart of event-day energy, where food, beverage, and guest experience come together. You’ll lead operations, inspire teams, and make sure every detail, from service to staffing, runs seamlessly, leaving a lasting impression on every guest.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $56270 - $72820

What’s in it for you

• The chance to shape exciting, high-energy experiences that guests will remember long after the event ends.
• A leadership platform where your ideas and standards directly impact service quality and revenue success.
• Collaboration with dynamic teams who thrive in fast-paced, high-volume environments.
• Opportunities to showcase creativity in food, beverage, and guest service innovation.
• Career growth and development in a setting that challenges and rewards strong leadership.
• Direct engagement with clients and guests, strengthening relationships through service excellence.
• Recognition for driving operational success and creating memorable moments for thousands of fans and visitors.

What you’ll bring

• Hands-on experience in food and beverage operations, with large-scale venue or stadium exposure a strong plus.
• Proven leadership skills with the ability to hire, train, and motivate diverse teams in fast-paced environments.
• Excellent communication and customer service abilities, with a talent for handling challenges quickly and professionally.
• Solid knowledge of food safety and health regulations to ensure compliance and top-quality service delivery.
• Flexibility to thrive in an event-driven schedule that includes evenings, weekends, and holidays.

Requirements

• Education Requirement: Bachelor\'s degree or equivalent experience
• Management Experience: 3-5 years
• Related Experience: 3-5 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.