Director of Complex Implementations & AI Enablement

Midwest Startups; Chicago (IL); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Continuum in Chicago (West Loop) is seeking a hands-on Implementation leader to drive customers from signed contract to full adoption. You’ll map ERP fields, configure the platform, debug issues, and push for scalable post-sale processes using AI.

You’ll own end-to-end implementations, refine repeatable playbooks, and collaborate with product, engineering, and customer success to accelerate time-to-value and adoption across branches.

Qualifications

• Led implementation or professional services for B2B software with real integrations.
• Extensive hands-on in configuration and data.
• Built a services playbook that cut time to value and helped scale.
• Managed multiple complex implementations at once to keep them on track and on time.
• Bonus: distribution ERPs (Epicor P21, Eclipse, Infor CloudSuite), EDI, or supply chain software.

Responsibilities

• Own end-to-end implementation from kickoff to full adoption.
• Refine the playbook with repeatable kickoff, configuration, integration, testing, and rollout.
• Design ERP data mappings, vendor portals, and workflow configurations.
• Scale post-sale work with AI to automate manual tasks.
• Provide feedback to product and coordinate with executives and IT teams.
• Lead and grow the implementation team.

Skills

Skeptical mindset

Hands-on

Product expert

Process builder

AI-first

Sleeves rolled up

Strong leader

Job description

Continuum in Chicago (West Loop) is seeking a hands-on Implementation leader to drive customers from signed contract to full adoption. You’ll map ERP fields, configure the platform, debug issues, and push for scalable post-sale processes using AI.

You’ll own end-to-end implementations, refine repeatable playbooks, and collaborate with product, engineering, and customer success to accelerate time-to-value and adoption across branches.