Senior Program Leader — Complex Delivery & AI

SAP SE; Chicago (IL); On-site; USD 140,000 - 190,000; Full time

Job summary

SAP SE in Chicago seeks an expert-level leader to drive complex program delivery and customer engagement. You will guide multi-stakeholder initiatives with strong communication, collaboration, and learning agility as the role evolves.

You will mentor project managers, manage escalations, and apply hands-on AI to optimize outcomes while championing AI adoption across engagements. Degree not required; PMP and Activate certifications valued.

Qualifications

• Proven expertise in project management, scope management, and project coordination across complex, multi-stakeholder programs.
• Skilled at managing escalations and resolving conflict while keeping delivery on track.
• A customer-first approach — you build trusted relationships with senior stakeholders and drive long-term satisfaction.
• Experience mentoring project managers and influencing delivery best practices across teams.
• A hands-on approach to AI — you use agentic AI tools in your daily workflow, quality-check AI-generated outputs, engineer effective prompts, and actively champion AI adoption across your engagements.
• Degree not required for this role.
• PMP and Activate certifications

Responsibilities

• Lead complex customer programs end-to-end, from scoping through execution and handover.
• Define project scope, schedules, and milestones and hold teams accountable to them.
• Drive project implementation across multiple workstreams, managing risks, dependencies, and deliverables.
• Apply time-boxed engagement orchestration to structure delivery phases and maintain momentum.
• Manage team performance and guide project managers through challenges.
• Maintain rigorous document management and reporting to keep all stakeholders aligned.
• Build and sustain trusted partnerships with key customer and internal stakeholders.

Skills

Project management

Scope management

Stakeholder management

Escalation management

Mentoring

AI adoption

Client relationships

Education

PMP certification

Activate certification

Tools

Agentic AI tools

Job description

SAP SE in Chicago seeks an expert-level leader to drive complex program delivery and customer engagement. You will guide multi-stakeholder initiatives with strong communication, collaboration, and learning agility as the role evolves.

You will mentor project managers, manage escalations, and apply hands-on AI to optimize outcomes while championing AI adoption across engagements. Degree not required; PMP and Activate certifications valued.