Director of Commercial Operations

Accordance Search Group; New Jersey; On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Annual Bonus

RSUs

Job summary

A medical device startup is seeking a Director of Commercial Operations to develop and implement scalable sales operations processes. The role involves managing CRM systems, leading data analytics efforts, and partnering with sales leadership to track quotas. The ideal candidate will have proven experience in sales operations within the medical equipment sector and demonstrate strong analytical skills. This is a full-time position based in New Jersey with a competitive salary range of $180,000 to $200,000 per year.

Qualifications

• Proven experience in developing scalable sales operations processes.
• Experience in implementing and managing CRM systems.
• Strong analytical skills with a focus on data-driven decision making.

Responsibilities

• Develop and implement scalable sales operations processes.
• Implement and manage CRM systems for data integrity.
• Lead analytics to track performance and identify trends.
• Partner with sales leadership to develop and track quotas.
• Manage end-to-end order processes and liaise with finance.

Job description

Director of Commercial Operations - Startup medical device

Base pay range

$180,000.00/yr - $200,000.00/yr

Additional compensation types

Annual Bonus and RSUs

Responsibilities

• Develop and implement scalable sales operations processes to support the commercial team.
• Implement and manage CRM systems to ensure data integrity, pipeline visibility, and actionable insights.
• Lead data analytics efforts to track performance, identify trends, and inform strategic decisions.
• Partner with sales leadership to develop and track quotas, ensuring transparency and alignment with business goals.
• Help implement scalable processes for territory management, incentive tracking, and sales enablement.
• Establish and optimize a customer support framework to provide best-in-class service.
• Develop and implement strategies for customer onboarding, engagement, and retention.
• Work closely with the commercial team to provide sales onboarding and support, ensuring seamless interactions between internal teams and customers.
• Work closely with marketing, regulatory, and product teams to align commercial strategies with customer needs.

Order Management

• Own the end-to-end order management process, including order entry, validation, fulfillment, coordination, and tracking.
• Partner with finance to track and analyze invoicing, revenue performance, and forecasting.
• Liaise with operations and manufacturing to confirm product availability and delivery timelines.

Seniority level

• Director

Employment type

• Full-time

Job function

• Project Management
• General Business
• Sales

Industries

• Medical Equipment Manufacturing
• Biotechnology Research