Director of Commercial Lines Operations (Remote)

Insurance Office of America; Pflugerville (TX); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and vacation

Career growth opportunities

Work-life balance

Job summary

Insurance Office of America (IOA) is seeking a Director/VP, Commercial Lines to serve as a national subject matter expert in Commercial P&C and agency operations. You will partner with leadership to advance objectives, standardize workflows, and scale operations while guiding producers, account teams, and operational leaders to deliver exceptional client service.

The role emphasizes process improvement, workforce planning, and strategic advisory support, with involvement in M&A integration and

Qualifications

• 5-7+ years of Commercial Lines operational leadership within a large insurance brokerage or agency.
• Active Property & Casualty license required.
• CPCU and/or CIC designation strongly preferred.

Responsibilities

• Lead Commercial Lines strategy and operations across the organization.
• Standardize workflows and drive process improvements.
• Plan workforce and capacity to support growth and efficiency.
• Support M&A integration and operational transformation initiatives.
• Provide guidance on agency operations, workflows, and technology.

Skills

Commercial Lines leadership

Active P&C license

CPCU or CIC designation

Workflow standardization

Operational excellence

Root cause analysis

Workforce planning

M&A integration experience

Analytical and strategic thinking

Stakeholder management

Change leadership

Tools

EPIC

Job description

Insurance Office of America (IOA) is seeking a Director/VP, Commercial Lines to serve as a national subject matter expert in Commercial P&C and agency operations. You will partner with leadership to advance objectives, standardize workflows, and scale operations while guiding producers, account teams, and operational leaders to deliver exceptional client service.

The role emphasizes process improvement, workforce planning, and strategic advisory support, with involvement in M&A integration and