Director of Commercial Lines Operations (Remote)

Insurance Office of America; Nebraska; On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and vacations

Professional growth opportunities

Work-life balance culture

Community service commitment

Job summary

Insurance Office of America is seeking a Director, Commercial Lines to lead national operations with a focus on workflow standardization, process improvement, and scalable practices across the organization. This remote-ready role offers strategic collaboration with leadership and producers to drive client service excellence and shareholder value.

Ideal candidates bring a P&C license, CPCU/CIC designation preferred, and a track record in large broker/agency environments.

Qualifications

• Active Property & Casualty License is required.
• CPCU or CIC designation (or equivalent) strongly preferred.
• 5–7+ years of Commercial Lines operational leadership experience in a large broker/agency.
• Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization.
• Experience with workflow standardization, operational excellence, and continuous improvement initiatives.
• Experience conducting root cause analysis and implementing sustainable process improvements.
• Workforce planning, capacity modeling, and resource management experience.
• Experience supporting mergers, acquisitions, and operational integration initiatives.
• Applied EPIC experience strongly preferred.
• Excellent communication, stakeholder management, and change leadership skills.
• Proven ability to influence leaders in a matrixed organization.
• Strong analytical, strategic thinking, and problem-solving capabilities.

Responsibilities

• Commercial Lines Strategy: Develop and execute initiatives to strengthen operations and performance.
• Operational Excellence: Identify challenges and implement scalable solutions.
• Workflow Standardization: Promote standardized workflows and best practices.
• Process Optimization: Lead improvements to boost productivity and reduce variation.
• Root Cause Analysis: Identify underlying causes and implement corrective actions.
• Workforce Planning: Analyze staffing and capacity to support growth.
• Managed Services Alignment: Ensure efficient resource utilization.
• Technical Expertise: Serve as a national Commercial P&C subject matter expert.
• M&A Integration Support: Assist integration planning and workflow alignment.
• Stakeholder Collaboration: Build partnerships with producers, operations, and leadership.
• Systems & Technology Optimization: Promote EPIC and other tools to improve performance.
• Performance Analysis: Use metrics and BI to drive improvements.
• Change Leadership: Facilitate adoption of new processes across the organization.
• Professional Development: Maintain leadership and industry expertise.
• Champion IOA Values: Demonstrate integrity and accountability in all actions.

Skills

P&C License

Leadership

Stakeholder management

Process optimization

Root cause analysis

Change leadership

Strategic thinking

Communication

Analytical skills

Education

CPCU / CIC designation

Tools

EPIC

Job description

Insurance Office of America is seeking a Director, Commercial Lines to lead national operations with a focus on workflow standardization, process improvement, and scalable practices across the organization. This remote-ready role offers strategic collaboration with leadership and producers to drive client service excellence and shareholder value.

Ideal candidates bring a P&C license, CPCU/CIC designation preferred, and a track record in large broker/agency environments.