Director of Cloud Platform Operations (BDC)

SAP SE; Herndon (VA); On-site; USD 176,000 - 374,000; Full time

Job summary

SAP NS2 seeks a Director of Operations for the SAP Business Data Cloud Platform to lead availability, resilience, security, and customer experience across a complex SaaS environment.

You will partner with Engineering, Product, Security, and Compliance to translate strategic objectives into disciplined operational execution, ensuring NS2 customers receive reliable, secure, and mission-ready services.

Qualifications

• Experience leading operations for multi-tenant cloud or SaaS platforms.
• Strong background in security, compliance, and incident management.
• Proven ability to translate strategy into operational execution.

Responsibilities

• Lead end-to-end operations for SAP Business Data Cloud platform and NS2 services.
• Define SLAs, SLOs, KPIs, and runbooks; oversee incident and disaster-recovery processes.
• Build a 24x7x365 distributed operations organization and partner with engineering, product, and security teams.
• Drive automation and capacity planning to improve reliability and efficiency.

Skills

Cloud operations leadership

SRE / DevOps

Security & compliance

Stakeholder management

Executive communication

Education

Bachelor's degree in a related field

Tools

Docker

Kubernetes

Terraform

CloudFormation

Job description

SAP NS2 seeks a Director of Operations for the SAP Business Data Cloud Platform to lead availability, resilience, security, and customer experience across a complex SaaS environment.

You will partner with Engineering, Product, Security, and Compliance to translate strategic objectives into disciplined operational execution, ensuring NS2 customers receive reliable, secure, and mission-ready services.