Director of Cloud Platform Operations — Business Data Cloud

SAP SE; Herndon (VA); On-site; USD 180,000 - 260,000; Full time

Job summary

SAP NS2 is seeking a Director of Operations for the SAP Business Data Cloud platform. You will provide strategic and operational leadership to ensure availability, resilience, security, and customer experience across a complex SaaS environment.

You will lead a distributed 24x7x365 operations organization, partnering with Engineering, Product, Security, and Compliance to deliver mission-ready services for NS2 customers. Strong leadership and cloud-native expertise are essential.

Qualifications

• Experience leading operations for highly available, multi-tenant cloud or SaaS platforms.
• Proven ability to build and guide distributed, high-performing Cloud/SRE/Platform teams.
• Ability to define and govern SLAs, SLOs, KPIs, and incident management processes.

Responsibilities

• Lead end-to-end operations strategy for SAP NS2 BDC platform.
• Build and guide a 24x7x365 operations org with clear ownership and on-call readiness.
• Drive platform resilience, disaster recovery, and capacity planning.
• Collaborate with Engineering, Security, Compliance, and SAP teams to ensure production readiness.

Skills

Cloud operations

SRE leadership

Platform engineering

Incident management

Security & compliance

Tools

Kubernetes

Docker

CI/CD

Terraform

Job description

SAP NS2 is seeking a Director of Operations for the SAP Business Data Cloud platform. You will provide strategic and operational leadership to ensure availability, resilience, security, and customer experience across a complex SaaS environment.

You will lead a distributed 24x7x365 operations organization, partnering with Engineering, Product, Security, and Compliance to deliver mission-ready services for NS2 customers. Strong leadership and cloud-native expertise are essential.