Chief Enterprise SaaS & Secure Cloud Ops Leader

SAP; Herndon (VA); On-site; USD 244,700 - 553,900; Full time

Job summary

SAP NS2 in the United States seeks an executive leader to shape secure cloud engineering, operations, and platform enablement. You will drive the Enterprise SaaS Operating Model and enablement across teams, improving reliability and reducing incident impact while leading high-caliber SAP BASIS, Hana DBAs, and cloud engineers.

The role requires 15+ years in SaaS/cloud leadership, with deep Kubernetes and multi-cloud proficiency, and a track record of 24x7 operations and customer escalations.

Qualifications

• 15+ years executive leadership in SaaS/cloud engineering or operations.
• Experience leading DevOps, SRE, Cloud Operations, Database Operations, Release Engineering, and Support.
• Deep expertise with Kubernetes and multi-cloud platforms.
• Experience with CI/CD, GitOps, IaC, observability, DevSecOps, and platform engineering.
• Executive communication and organizational leadership skills.
• Extensive experience managing teams in a Managed Cloud Delivery environment with 24x7 operations.
• A strong understanding of SAP BASIS, HANA, Linux/Windows administration, and cloud engineering.
• You should have a proven track record of successfully handling customer escalations and delivering exceptional customer service.

Responsibilities

• Define and execute the enterprise SaaS operating model.
• Partner with Engineering leadership to improve DORA metrics and engineering productivity.
• Improve platform reliability, observability, incident management, and resilience.
• Build and mentor high-performing technical leadership teams including SAP BASIS administrators, Hana DBAs, Linux/Windows Administrators and Cloud Engineers.
• Drive continuous improvement using automation and AI.
• Communicate operational strategy and business outcomes to executive leadership.
• Directly engage in customer calls, addressing and resolving escalations including P1, P2, and P3 incidents in our 24x7 operational environment.

Skills

Executive leadership

SaaS/cloud engineering

DevOps

SRE

Kubernetes

Multi-cloud

CI/CD

GitOps

IaC

Platform engineering

Job description

SAP NS2 in the United States seeks an executive leader to shape secure cloud engineering, operations, and platform enablement. You will drive the Enterprise SaaS Operating Model and enablement across teams, improving reliability and reducing incident impact while leading high-caliber SAP BASIS, Hana DBAs, and cloud engineers.

The role requires 15+ years in SaaS/cloud leadership, with deep Kubernetes and multi-cloud proficiency, and a track record of 24x7 operations and customer escalations.