SAP NS2 Director of Operations - SAP Business Data Cloud Platform

SAP SE; Herndon (VA); On-site; USD 180,000 - 260,000; Full time

Job summary

SAP NS2 is seeking a Director of Operations for the SAP Business Data Cloud platform. You will provide strategic and operational leadership to ensure availability, resilience, security, and customer experience across a complex SaaS environment.

You will lead a distributed 24x7x365 operations organization, partnering with Engineering, Product, Security, and Compliance to deliver mission-ready services for NS2 customers. Strong leadership and cloud-native expertise are essential.

Qualifications

• Experience leading operations for highly available, multi-tenant cloud or SaaS platforms.
• Proven ability to build and guide distributed, high-performing Cloud/SRE/Platform teams.
• Ability to define and govern SLAs, SLOs, KPIs, and incident management processes.

Responsibilities

• Lead end-to-end operations strategy for SAP NS2 BDC platform.
• Build and guide a 24x7x365 operations org with clear ownership and on-call readiness.
• Drive platform resilience, disaster recovery, and capacity planning.
• Collaborate with Engineering, Security, Compliance, and SAP teams to ensure production readiness.

Skills

Cloud operations

SRE leadership

Platform engineering

Incident management

Security & compliance

Tools

Kubernetes

Docker

CI/CD

Terraform

Job description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

NS2 Company Description

SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP. At SAP NS2, we leverage best-in-breed technologies engineered by SAP to help protect the lives, assets, and information of Americans. We deliver SAP solutions with specialized levels of security and support designed to meet the requirements of U.S. national security and critical-infrastructure customers.

SAP Business Data Cloud (BDC) is a fully managed SaaS platform that unifies data, analytics, and business processes. It brings together capabilities including SAP Datasphere, SAP Analytics Cloud, BDC Foundation Services, BDC Cockpit, and integrations with services such as SAP HANA Cloud and SAP Databricks to provide a trusted data foundation for analytics, intelligent applications, and reliable AI.

This position requires access to customer data. U.S. citizenship is required; SAP NS2 does not offer visa sponsorship for this role.

All internal candidates must have manager approval to transfer.

As the Director of Operations for the SAP Business Data Cloud Platform, you will provide strategic and operational leadership for the availability, resilience, security, scalability, and customer experience of NS2’s BDC platform.

You will lead the development and execution of the platform’s operating model across a complex, multi-component SaaS environment. This includes establishing operational standards, service-level objectives, observability practices, incident and problem-management processes, release readiness, capacity management, customer provisioning, and disaster-recovery preparedness.

This leader will build and guide a high-performing, distributed 24x7x365 operations organization and serve as a key partner to Engineering, Product, Security, Compliance, Customer Success, FinOps, hyperscaler providers, and SAP product and operations teams. You will translate strategic platform objectives into disciplined operational execution-ensuring BDC delivers reliable, secure, and mission-ready services to NS2 customers.

What You'll Bring

• Deep expertise leading operations for highly available, multi-tenant cloud or SaaS platforms, with demonstrated success delivering availability, scalability, security, and operational reliability across AWS, Microsoft Azure, Google Cloud, or comparable environments.
• Proven success building and leading distributed, high-performing Cloud, Infrastructure, Site Reliability Engineering, Platform Engineering, or Operations teams supporting 24x7x365 services.
• Demonstrated ability to define and govern SLAs, SLOs, KPIs, operational controls, incident-management processes, disaster-recovery exercises, and root-cause analysis programs.
• Technical fluency with modern cloud-native and DevOps practices, including containers, Kubernetes, Docker, CI/CD, Infrastructure as Code, Terraform, CloudFormation, configuration management, and automation tooling.
• Working knowledge of modern enterprise data and analytics ecosystems, such as SAP Datasphere, SAP Analytics Cloud, SAP HANA Cloud, Databricks, data integration, data products, and data-governance concepts.
• Working knowledge of cloud-security best practices, including encryption, secrets management, identity and access management, vulnerability management, audit logging, and security incident response.
• Experience operating in regulated environments and partnering with security and compliance organizations to meet frameworks such as FedRAMP, SOC 2, HIPAA, GDPR, DoD requirements, or comparable standards.
• Exceptional communication, leadership, problem-solving, and stakeholder-management skills, with the ability to communicate complex operational issues clearly to technical teams, executives, customers, and partners.
• A strategic mindset coupled with a practical, hands-on approach to execution, prioritization, and continuous improvement.

What You'll Build

• Lead the end-to-end operations strategy for SAP Business Data Cloud, ensuring secure, reliable, scalable, and high-performing delivery across BDC services, dependent cloud platforms, and third-party integrations.
• Build and lead a high-performing, distributed 24x7x365 operations organization with clear service ownership, escalation paths, on-call readiness, operational procedures, and customer communications.
• Establish a mature operational framework including SLAs, SLOs, KPIs, service-health reporting, monitoring, alerting, logging, runbooks, incident management, problem management, and root-cause analysis.
• Drive platform resilience through tested backup, recovery, business-continuity, disaster-recovery, capacity-planning, and performance-management practices.
• Partner with Engineering, Product, Security, Compliance, FinOps, SAP, hyperscalers, and other technology providers to ensure production readiness, reliable releases, secure operations, and coordinated issue resolution.
• Advance automation across deployment, provisioning, monitoring, remediation, configuration management, and operational reporting to reduce manual effort and improve service quality.
• Ensure operational practices support NS2 security, compliance, auditability, and data-protection requirements, including identity and access management, encryption, vulnerability remediation, and security-event monitoring.
• Drive continuous improvement in platform reliability, customer experience, cloud-cost efficiency, and operational maturity through data-driven decision-making and long-term technology and capacity planning.

Where You Belong

You will join a collaborative, mission-focused environment where cloud reliability, security, and innovation are central to how we serve our customers. In this role, you will sit at the intersection of platform strategy and operational execution-leading the teams and operating practices that enable SAP NS2 to deliver SAP Business Data Cloud with confidence.

You will work closely with Engineering, Product, Security, Compliance, Customer Success, FinOps, SAP, and external technology partners to shape the future of a secure, scalable, and resilient data and analytics platform for U.S. national security and critical-infrastructure customers.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our