Director of Clinical Operations (NP, DNP, or MSN)

CommuniCare Health Services; Charleston (WV); On-site; USD 120,000 - 170,000; Full time

Job summary

Personalized Health Partners (PHP) is seeking an experienced Nurse Practitioner to supervise clinical operations across West Virginia facilities, with travel as needed. The Director of Clinical Operations (DCO) will lead high-quality primary care in a senior care setting, supervise staff, hire, train, and evaluate performance, and ensure compliance with regulations.

The DCO role combines field-based fieldwork (60%) with administrative responsibilities (40%), supporting facilities such as SNFs,

Qualifications

• MSN/NP degree or DNP/NP certificate required.
• National certification by AANP or ANCC.
• Active, unrestricted state license(s).
• Ability to obtain licensure in additional states for telehealth.
• Active DEA license.
• US work authorization.
• Minimum 2 years clinical NP experience in geriatric/adult/family practice.
• Flexible scheduling capability.
• Commitment to healthcare for seniors and low-income populations.

Responsibilities

• Oversee delivery of high-quality patient care and ensure regulatory compliance.
• Provide ongoing performance feedback and fly disciplinary actions with senior leadership support.
• Identify educational needs and coordinate training initiatives.
• Develop and implement operational strategies for the clinical team.
• Review opportunities and recommend plans to improve services.
• Maintain compliant EMR documentation and record-keeping.
• Build relationships with SNF stakeholders and support value-based care initiatives.
• Ensure exceptional customer experience and high resident satisfaction.
• Follow Scope of Practice and regulatory standards.

Skills

Communication skills

Detail-oriented

Customer service mindset

Time management

Education

MS in Nursing / DNP / NP certificate

AANP or ANCC board certification

Active, unrestricted state license

Licensure in additional states (telehealth)

Active DEA license

US work authorization

2+ years geriatric/adult/family practice NP experience

Flexible schedule

Passion for senior/low-income care

Job description

Job Address:

700 Chappell RoadCharleston, WV 25304

Personalized Health Partners is currently recruiting an experienced Nurse Practitioner to supervise PHP clinical operations at some of our West Virginia facilities. This position will require travel to assigned facilities as needed.

PHP Director of Clinical Operations has a passion for overseeing the delivery of quality care to seniors and other residents in a variety of healthcare settings that can include, but are not limited to, skilled nursing facilities, assisted living, and independent living communities, as well as via telehealth.

Job Summary : The Personalized Health Partners (PHP) DCO is responsible for overseeing the high-quality primary care in a high touch, person-centered care model. The PHP DCO will provide oversight of the management of clinical operations within PHP. The PHP DCO will manage staff and resources, including hiring, training, performance management and evaluation.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

• Ensure the delivery of high-quality patient care and compliance with regulations and standards
• Provide ongoing performance feedback throughout the year, coach employees in disciplinary matters, and obtain assistance from Sr DCO for disciplinary actions and/or termination.
• Identify educational needs and work with educators to develop and implement training
• Develop and implement operational strategies for clinical team
• Review clinical opportunities and recommend strategic plans to improve them
• Maintain appropriate and compliant documentation within our EMR (electronic medical record) software
• Develop relationships with key stakeholders within the SNF’s
• Support strategic initiatives regarding value-based care
• Provide an excellent customer experience to foster high customer satisfaction/retention
• Practice ethically and in accordance with the Scope and Standards of Practice of their profession and Board Certification.
• Follow all state and federal regulations, guidelines, and laws

_ Additional duties of DCOs _

• Collaborate with the leadership team at facility
• DCOs are expected to be present in their assigned facilities at least monthly and on an as needed basis to ensure that facilities have adequate NP coverage to meet resident care and facility needs.
• The DCO role will be a field-based position (at least 60% in the field, 40% administrative)
• DCO’s will provide weekly performance reviews to NP’s regarding productivity, completion rate of acute visits, unsigned notes, cancelled visits and uncompleted Relias trainings.

EDUCATION and QUALIFICATION:

_ Required: _

• Master of Science in Nursing, Doctor of Nursing Practice, or NP Certificate Program graduate
• National certification of AANP or ANCC
• Active, unrestricted state license/s
• Ability to obtain licensure in additional states in service area as requested (telehealth providers required to be licensed in OH, IN, WV, MD, VA, PA, MO)
• Active DEA license
• US work authorization
• 2+ years clinical experience as a Nurse or Nurse Practitioner in geriatric, adult or family practice setting
• Ability to work in a flexible environment and schedule
• Passionate about providing healthcare to the senior and low-income populations

_ Preferred Qualifications: _

• 1+ years clinical management experience as a Nurse or Nurse Practitioner in geriatric, adult or family practice setting
• Training or clinical experience in geriatrics
• 3+ years clinical experience as a Nurse Practitioner
• Experience with coding, ICD-10 and HCC (Hierarchical Condition Categories)
• Experience or training working in a metrics, results driven healthcare model
• Be open to professional development through training, obtaining certifications if necessary, and attending team meetings
• Experience working in value-based care models
• Training or experience in geriatric, assisted living, and/or skilled nursing setting
• Experience working in a collaborative healthcare setting to drive positive outcomes and achieve goals
• Training or experience in outpatient primary care setting

JOB SKILLS

• Must have strong oral and written communication skills
• Must be detail oriented with an ability to work well both independently and in a team setting
• Exhibit a customer service approach with teams and residents
• Strong time management skills required. Must be able to prioritize and adhere to competing deadlines while achieving goals