Director of Clinical Operations (Nurse Practitioner)

Personalized Health Partners; West Virginia; Hybrid; USD 120,000 - 150,000; Full time

Job summary

Personalized Health Partners (PHP) seeks a Director of Clinical Operations (NP/DNP/MSN) to oversee high-quality primary care across diverse care settings including SNFs, assisted living, and telehealth. The DCO will manage staff, training, and performance, ensuring compliant documentation and alignment with value-based care initiatives.

This field-based leadership role requires strong clinical background in geriatric care, staff development, and strategic operational planning to improve patient

Qualifications

• MSN/NP advanced degree required.
• National certification (AANP/ANCC) required or eligible.
• Nurse Practitioner licensure in service areas.
• Minimum 2+ years clinical experience in geriatrics/adult/family practice.
• Flexible work environment and schedule.
• Passionate about senior and low-income populations.

Responsibilities

• Oversee delivery of high-quality patient care and ensure regulatory compliance.
• Provide ongoing performance feedback and coaching to staff.
• Develop training programs and educational initiatives.
• Lead operational strategies for clinical teams and resource planning.
• Review opportunities and propose strategic improvements.
• Maintain compliant documentation in EMR system.
• Build relationships with SNF stakeholders and drive value-based care initiatives.
• Ensure excellent customer experience and high satisfaction/retention.
• Adhere to scope of practice and board standards.

Skills

Leadership

Geriatrics care

Staff management

Communication (oral & written)

Time management

Team collaboration

Disciplinary coaching

Patient experience focus

Education

MS in Nursing

DNP or NP Certificate

AANP/ANCC certification

Licensure eligibility

Job description

Director of Clinical Operations (NP, DNP, or MSN)

West Virginia or Neighboring States Residents

PHP Director of Clinical Operations has a passion for overseeing the delivery of quality care to seniors and other residents in a variety of healthcare settings that can include, but are not limited to, skilled nursing facilities, assisted living, and independent living communities, as well as via telehealth.

Job Summary

The Personalized Health Partners (PHP) Director of Clinical Operations (DCO) is responsible for overseeing the high-quality primary care in a high touch, person-centered care model. The PHP DCO will provide oversight of the management of clinical operations within PHP. The PHP DCO will manage staff and resources, including hiring, training, performance management and evaluation.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

• Ensure the delivery of high-quality patient care and compliance with regulations and standards


• Provide ongoing performance feedback throughout the year, coach employees in disciplinary matters, and obtain assistance from Sr DCO for disciplinary actions and/or termination.


• Identify educational needs and work with educators to develop and implement training


• Develop and implement operational strategies for clinical team


• Review clinical opportunities and recommend strategic plans to improve them


• Maintain appropriate and compliant documentation within our EMR (electronic medical record) software


• Develop relationships with key stakeholders within the SNF’s


• Support strategic initiatives regarding value-based care


• Provide an excellent customer experience to foster high customer satisfaction/retention


• Practice ethically and in accordance with the Scope and Standards of Practice of their profession and Board Certification.


• Follow all state and federal regulations, guidelines, and laws

Additional duties of DCOs

• Collaborate with the leadership team at facility


• DCOs are expected to be present in their assigned facilities at least monthly and on an as needed basis to ensure that facilities have adequate NP coverage to meet resident care and facility needs.


• The DCO role will be a field-based position (at least 60% in the field, 40% administrative)


• DCO’s will provide weekly performance reviews to NP’s regarding productivity, completion rate of acute visits, unsigned notes, cancelled visits and uncompleted Relias trainings.

EDUCATION and QUALIFICATION:

Required:

• Master of Science in Nursing, Doctor of Nursing Practice, or NP Certificate Program graduate


• National certification of AANP or ANCC


• Ability to obtain licensure in service areas


• 2+ years clinical experience as a Nurse or Nurse Practitioner in geriatric, adult or family practice setting


• Ability to work in a flexible environment and schedule


• Passionate about providing healthcare to the senior and low-income populations

Preferred Qualifications:

• 1+ years clinical management experience as a Nurse or Nurse Practitioner in geriatric, adult or family practice setting


• Training or clinical experience in geriatrics


• 3+ years clinical experience as a Nurse Practitioner


• Experience with coding, ICD-10 and HCC (Hierarchical Condition Categories)


• Experience or training working in a metrics, results driven healthcare model


• Be open to professional development through training, obtaining certifications if necessary, and attending team meetings


• Experience working in value-based care models


• Training or experience in geriatric, assisted living, and/or skilled nursing setting


• Experience working in a collaborative healthcare setting to drive positive outcomes and achieve goals


• Training or experience in outpatient primary care setting

JOB SKILLS

• Must have strong oral and written communication skills


• Must be detail oriented with an ability to work well both independently and in a team setting


• Exhibit a customer service approach with teams and residents


• Strong time management skills required. Must be able to prioritize and adhere to competing deadlines while achieving goals