Director of Clinical Operations (NP, DNP, or MSN)

CommuniCare Health; Baltimore (MD); Hybrid; USD 120,000 - 180,000; Full time

Job summary

CommuniCare Health is seeking an experienced Nurse Practitioner to supervise PHP clinical operations across Maryland facilities. The DCO role requires field presence with 60% in the field and 40% in administration, including staff hiring, training, and performance management.

The candidate will oversee high-quality primary care in a value-based model, including telehealth. Licensure across multiple states for telehealth is preferred; travel to facilities is expected as needed.

Qualifications

• Master of Science in Nursing, Doctor of Nursing Practice, or NP certificate program graduate.
• National certification through AANP or ANCC is required.
• Active, unrestricted state license; ability to obtain licensure in additional states for telehealth.
• 2+ years of clinical NP experience in geriatric, adult, or family practice settings.

Responsibilities

• Oversee delivery of high-quality patient care across PHP facilities.
• Provide ongoing performance feedback and coach staff; participate in disciplinary actions when needed.
• Develop and implement operational strategies for clinical teams and ensure regulatory compliance.
• Manage staff resources, hiring, training, and performance evaluations.
• Ensure documentation in EMR is complete and compliant.

Skills

Geriatrics experience

Leadership / supervision

Telehealth delivery

EMR proficiency

Education

MSN or DNP or NP certificate program

National certification (AANP or ANCC)

Active, unrestricted state license(s)

Ability to obtain multi-state licensure (telehealth)

Tools

EMR software

Relias trainings experience

Job description

Job Address: 1302 Concourse Drive, Suite 200 Linthicum Heights, MD 21090 Personalized Health Partners is currently recruiting an experienced Nurse Practitioner to supervise PHP clinical operations at some of our Maryland facilities. This position will require travel to assigned facilities as needed. The PHP Director of Clinical Operations has a passion for overseeing the delivery of quality care to seniors and other residents in a variety of healthcare settings that can include, but are not limited to, skilled nursing facilities, assisted living, and independent living communities, as well as via telehealth. Job Summary: The Personalized Health Partners (PHP) DCO is responsible for overseeing the high-quality primary care in a high touch, person-centered care model. The PHP DCO will provide oversight of the management of clinical operations within PHP. The PHP DCO will manage staff and resources, including hiring, training, performance management and evaluation.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

Ensure the delivery of high-quality patient care and compliance with regulations and standards Provide ongoing performance feedback throughout the year, coach employees in disciplinary matters, and obtain assistance from Sr DCO for disciplinary actions and/or termination. Identify educational needs and work with educators to develop and implement training Develop and implement operational strategies for clinical team Review clinical opportunities and recommend strategic plans to improve them Maintain appropriate and compliant documentation within our EMR (electronic medical record) software Develop relationships with key stakeholders within the SNF’s Support strategic initiatives regarding value-based care Provide an excellent customer experience to foster high customer satisfaction/retention Practice ethically and in accordance with the Scope and Standards of Practice of their profession and Board Certification. Follow all state and federal regulations, guidelines, and laws Additional duties of DCOs Collaborate with the leadership team at facility DCOs are expected to be present in their assigned facilities at least monthly and on an as needed basis to ensure that facilities have adequate NP coverage to meet resident care and facility needs. The DCO role will be a field-based position (at least 60% in the field, 40% administrative) DCO’s will provide weekly performance reviews to NP’s regarding productivity, completion rate of acute visits, unsigned notes, cancelled visits and uncompleted Relias trainings.

EDUCATION and QUALIFICATION:

Required: Master of Science in Nursing, Doctor of Nursing Practice, or NP Certificate Program graduate National certification of AANP or ANCC Active, unrestricted state license/s Ability to obtain licensure in additional states in service area as requested (telehealth providers required to be licensed in OH, IN, WV, MD, VA, PA, MO) Active DEA license US work authorization 2+ years clinical experience as a Nurse or Nurse Practitioner in geriatric, adult or family practice setting Ability to work in a flexible environment and schedule Passionate about providing healthcare to the senior and low-income populations Preferred Qualifications: 1+ years clinical management experience as a Nurse or Nurse Practitioner in geriatric, adult or family practice setting Training or clinical experience in geriatrics 3+ years clinical experience as a Nurse Practitioner Experience with coding, ICD-10 and HCC (Hierarchical Condition Categories) Experience or training working in a metrics, results driven healthcare model Be open to professional development through training, obtaining certifications if necessary, and attending team meetings Experience working in value-based care models Training or experience in geriatric, assisted living, and/or skilled nursing setting Experience working in a collaborative healthcare setting to drive positive outcomes and achieve goals Training or experience in outpatient primary care setting

JOB SKILLS

Must have strong oral and written communication skills Must be detail oriented with an ability to work well both independently and in a team setting Exhibit a customer service approach with teams and residents Strong time management skills required. Must be able to prioritize and adhere to competing deadlines while achieving goals

Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions. Our more than 150 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 19,000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania). As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.