Director of Clinical Operations (Nurse Practitioner)

Personalized Health Partners; Maryland; Hybrid; USD 140,000 - 200,000; Full time

Job summary

Personalized Health Partners (PHP) seeks a Director of Clinical Operations (DCO) in Maryland or nearby states. The role leads high-quality primary care across diverse settings, including SNFs, assisted living, and telehealth, with field-based responsibilities (60% in the field, 40% in administration).

Ideal candidates hold MSN/DNP/NP cert, national NP certification, and 2+ years in geriatric or family practice settings; licensure in service areas is required.

Qualifications

• Master of Science in Nursing, Doctor of Nursing Practice, or NP certificate program.
• National certification by AANP or ANCC.
• Ability to obtain licensure in service areas.
• 2+ years clinical experience as NP in geriatric, adult or family practice setting.
• Flexible environment and schedule.
• Passionate about providing healthcare to seniors and low-income populations.

Responsibilities

• Oversee delivery of high-quality patient care and ensure regulatory compliance.
• Provide ongoing performance feedback and coaching; manage disciplinary actions with Sr DCO support.
• Identify educational needs and collaborate with educators on training.
• Develop and implement operational strategies for clinical teams.
• Review opportunities and advise on strategic plans to improve them.
• Maintain compliant EMR documentation and data quality.
• Build relationships with stakeholders within SNFs and care settings.
• Support value-based care initiatives and high customer satisfaction.

Skills

Strong communication

Detail oriented

Team collaboration

Time management

Education

MSN / DNP / NP Certificate

AANP or ANCC certification

Licensure eligibility in service areas

Job description

Director of Clinical Operations (NP, DNP, or MSN)

For Maryland Residents or Residents of Neighboring States

PHP Director of Clinical Operations has a passion for overseeing the delivery of quality care to seniors and other residents in a variety of healthcare settings that can include, but are not limited to, skilled nursing facilities, assisted living, and independent living communities, as well as via telehealth.

Job Summary:

The Personalized Health Partners (PHP) Director of Clinical Operations (DCO) is responsible for overseeing the high-quality primary care in a high touch, person-centered care model. The PHP DCO will provide oversight of the management of clinical operations within PHP. The PHP DCO will manage staff and resources, including hiring, training, performance management and evaluation.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

• Ensure the delivery of high-quality patient care and compliance with regulations and standards
• Provide ongoing performance feedback throughout the year, coach employees in disciplinary matters, and obtain assistance from Sr DCO for disciplinary actions and/or termination.
• Identify educational needs and work with educators to develop and implement training
• Develop and implement operational strategies for clinical team
• Review clinical opportunities and recommend strategic plans to improve them
• Maintain appropriate and compliant documentation within our EMR (electronic medical record) software
• Develop relationships with key stakeholders within the SNF’s
• Support strategic initiatives regarding value-based care
• Provide an excellent customer experience to foster high customer satisfaction/retention
• Practice ethically and in accordance with the Scope and Standards of Practice of their profession and Board Certification.
• Follow all state and federal regulations, guidelines, and laws

Additional duties of DCOs

• Collaborate with the leadership team at facility
• DCOs are expected to be present in their assigned facilities at least monthly and on an as needed basis to ensure that facilities have adequate NP coverage to meet resident care and facility needs.
• The DCO role will be a field-based position (at least 60% in the field, 40% administrative)
• DCO’s will provide weekly performance reviews to NP’s regarding productivity, completion rate of acute visits, unsigned notes, cancelled visits and uncompleted Relias trainings.

EDUCATION and QUALIFICATION:

Required:

• Master of Science in Nursing, Doctor of Nursing Practice, or NP Certificate Program graduate
• National certification of AANP or ANCC
• Ability to obtain licensure in service areas
• 2+ years clinical experience as a Nurse or Nurse Practitioner in geriatric, adult or family practice setting
• Ability to work in a flexible environment and schedule
• Passionate about providing healthcare to the senior and low-income populations

Preferred Qualifications:

• 1+ years clinical management experience as a Nurse or Nurse Practitioner in geriatric, adult or family practice setting
• Training or clinical experience in geriatrics
• 3+ years clinical experience as a Nurse Practitioner
• Experience with coding, ICD-10 and HCC (Hierarchical Condition Categories)
• Experience or training working in a metrics, results driven healthcare model
• Be open to professional development through training, obtaining certifications if necessary, and attending team meetings
• Experience working in value-based care models
• Training or experience in geriatric, assisted living, and/or skilled nursing setting
• Experience working in a collaborative healthcare setting to drive positive outcomes and achieve goals
• Training or experience in outpatient primary care setting

JOB SKILLS

• Must have strong oral and written communication skills
• Must be detail oriented with an ability to work well both independently and in a team setting
• Exhibit a customer service approach with teams and residents
• Strong time management skills required. Must be able to prioritize and adhere to competing deadlines while achieving goals