Director of Clinical Operations, Indiana

CommuniCare Health; Indianapolis (IN); On-site; USD 120,000 - 160,000; Full time

Job summary

CommuniCare Health seeks a Director of Clinical Operations (NP, DNP, or MSN) to oversee primary care delivery across senior living settings and telehealth. The role drives staffing, training, and performance within a high-touch care model.

The DCO will manage clinical operations, staff, resources, and compliance, with 60% field presence and 40% administrative duties. Extensive NP leadership in geriatric care is essential.

Qualifications

• Must hold MSN and/or DNP or NP certificate with active, unrestricted license.
• Active AANP or ANCC certification.
• Telehealth licensure in OH, IN, WV, MD, VA, PA, MO when required.
• US work authorization.
• 2+ years NP clinical experience in geriatric, adult or family practice.
• Willingness to travel 50% to facilities in the territory.

Responsibilities

• Oversee delivery of high-quality patient care and regulatory compliance.
• Provide ongoing performance feedback and coaching; manage disciplinary actions as needed.
• Identify educational needs and collaborate on training programs.
• Develop and implement operational strategies for clinical teams.
• Review opportunities and propose improvements to clinical operations.
• Maintain compliant documentation in EMR systems.

Skills

Oral communication

Written communication

Detail-oriented

Time management

Customer service

Education

MSN

DNP

NP certificate program

AANP certification

ANCC certification

Active, unrestricted state licenses

DEA license

US work authorization

Geriatric/adult/family NP experience

Job description

Job Address: 8275 Allison Pointe Trail, Suite 370 Indianapolis, IN 46250

Director of Clinical Operations (NP, DNP, or MSN)

PHP Director of Clinical Operations has a passion for overseeing the delivery of quality care to seniors and other residents in a variety of healthcare settings that can include, but are not limited to, skilled nursing facilities, assisted living, and independent living communities, as well as via telehealth. This candidate must be a NP, must have SNF experience, must have supervision of multiple NP’s, and will require 50% travel to buildings in their territory.

Job Summary: The Personalized Health Partners (PHP) Director of Clinical Operations (DCO) is responsible for overseeing the high-quality primary care in a high touch, person-centered care model. The PHP DCO will provide oversight of the management of clinical operations within PHP. The PHP DCO will manage staff and resources, including hiring, training, performance management and evaluation.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

• Ensure the delivery of high-quality patient care and compliance with regulations and standards
• Provide ongoing performance feedback throughout the year, coach employees in disciplinary matters, and obtain assistance from Sr DCO for disciplinary actions and/or termination.
• Identify educational needs and work with educators to develop and implement training
• Develop and implement operational strategies for clinical team
• Review clinical opportunities and recommend strategic plans to improve them
• Maintain appropriate and compliant documentation within our EMR (electronic medical record) software
• Develop relationships with key stakeholders within the SNF’s Support strategic initiatives regarding value-based care
• Provide an excellent customer experience to foster high customer satisfaction/retention Practice ethically and in accordance with the Scope and Standards of Practice of their profession and Board Certification. Follow all state and federal regulations, guidelines, and laws

Additional duties of DCOs

• Collaborate with the leadership team at facility
• DCOs are expected to be present in their assigned facilities at least monthly and on an as needed basis to ensure that facilities have adequate NP coverage to meet resident care and facility needs.
• The DCO role will be a field-based position (at least 60% in the field, 40% administrative)
• DCO’s will provide weekly performance reviews to NP’s regarding productivity, completion rate of acute visits, unsigned notes, cancelled visits and uncompleted Relias trainings.

EDUCATION and QUALIFICATION:

Required:

• Master of Science in Nursing, Doctor of Nursing Practice, or NP Certificate Program graduate
• National certification of AANP or ANCC
• Active, unrestricted state license/s
• Ability to obtain licensure in additional states in service area as requested (telehealth providers required to be licensed in OH, IN, WV, MD, VA, PA, MO)
• Active DEA license
• US work authorization
• 2+ years clinical experience as a Nurse or Nurse Practitioner in geriatric, adult or family practice setting
• Ability to work in a flexible environment and schedule
• Passionate about providing healthcare to the senior and low-income populations

Preferred Qualifications:

• 1+ years clinical management experience as a Nurse or Nurse Practitioner in geriatric, adult or family practice setting
• Training or clinical experience in geriatrics
• 3+ years clinical experience as a Nurse Practitioner
• Experience with coding, ICD-10 and HCC (Hierarchical Condition Categories)
• Experience or training working in a metrics, results driven healthcare model
• Be open to professional development through training, obtaining certifications if necessary, and attending team meetings
• Experience working in value-based care models
• Training or experience in geriatric, assisted living, and/or skilled nursing setting
• Experience working in a collaborative healthcare setting to drive positive outcomes and achieve goals
• Training or experience in outpatient primary care setting

JOB SKILLS

• Must have strong oral and written communication skills
• Must be detail oriented with an ability to work well both independently and in a team setting
• Exhibit a customer service approach with teams and residents
• Strong time management skills required.
• Must be able to prioritize and adhere to competing deadlines while achieving goals

Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions. Our more than 150 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 19,000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania). As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.