Director of Client Services — Nonprofit (Multisite)

Claire Myers Consulting; San Mateo (CA); On-site; USD 90,000 - 98,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Claire Myers Consulting in San Mateo, CA, seeks an experienced Nonprofit Associate Director — Client Services to lead multiple locations, ensure high-quality client-centered service, manage staff, budgets, and program outcomes.

The role focuses on leadership, staff development, partnership with community organizations, regulatory compliance, and driving continuous improvement to support vulnerable populations.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.
• Master’s degree in Social Work (MSW) preferred.
• Minimum six years of progressive leadership experience within nonprofit human services, social services, behavioral health, housing, homelessness services, or related community organizations.
• Minimum three years of supervisory or management experience.
• Strong leadership, coaching, employee development, and conflict resolution skills.
• Experience managing budgets, program operations, and performance metrics.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to manage multiple priorities while maintaining professionalism and sound judgment.
• Bilingual English/Spanish preferred.
• Knowledge of San Mateo County community resources is a plus.
• Valid driver’s license with a clean driving record.

Responsibilities

• Lead, coach, and develop Case Managers, Supervisors, and Administrative staff
• Conduct performance coaching, employee development, and regular one-on-one meetings
• Partner with Human Resources on employee relations, recruitment, onboarding, performance management, and succession planning
• Foster a collaborative, accountable, and service-focused team culture
• Oversee daily operations across multiple Client Services office locations
• Ensure consistent, high-quality client services and operational excellence
• Manage departmental budgets, monitor expenses, and support financial planning
• Develop and evaluate new programs and service initiatives
• Monitor key performance indicators, program outcomes, and operational metrics
• Build and maintain relationships with community organizations and service providers
• Represent the organization through outreach events and community partnerships
• Collaborate with executive leadership on strategic initiatives and program development
• Identify opportunities to improve client outcomes, operational efficiency, and service delivery
• Ensure compliance with agency policies and applicable federal, state, and local regulations
• Monitor documentation standards, client records, and program quality
• Support case consultation, client referrals, and resolution of complex client concerns
• Maintain a client-centered approach while ensuring accountability and operational consistency

Skills

Leadership

Staff Development

Budget Management

Program Operations

Communication

Problem-Solving

Multitasking

Bilingual English/Spanish

Driving Record

Education

Bachelor’s degree in Social Work, Psychology, Human Services, or a related field

Master’s degree in Social Work (MSW) preferred

Job description

Claire Myers Consulting in San Mateo, CA, seeks an experienced Nonprofit Associate Director — Client Services to lead multiple locations, ensure high-quality client-centered service, manage staff, budgets, and program outcomes.

The role focuses on leadership, staff development, partnership with community organizations, regulatory compliance, and driving continuous improvement to support vulnerable populations.