Director of Client Services

Grants Plus; Ohio; On-site; USD 100,000 - 125,000; Full time

Job description

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Pay found in job post

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Base pay range

$89,000.00/yr - $115,000.00/yr

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Director of Administrative Services @ Grants Plus | HR Strategy, HR Operations Management, HR Business Partnership | Team Leadership | SHRM-SCP

Who We Are:

Grants Plus is a national leader in grants consulting, helping nonprofits secure the funding they need to thrive. We seek a strategic and experienced leader to serve as our next Director of Client Services.We are a remote-first business headquartered in Ohio with team members who work from home across the United States. Our staff is motivated by a passion to help nonprofits secure grant funding so they can achieve their missions.

To be at our best for our clients, we believe we must be at our best for ourselves and for each other, which is why we are committed, individually and collectively, to “doing good while being well,” and to living out our company values of Agility, Collaboration, Integrity, and Resilience.

Grants Plus has operated as a flexible workplace since our founding in 2007. Over the years, we have honed leading-edge practices that foster our individual and company growth. The following are just some of the ways that our team experiences the Grants Plus workplace:

• Cross-functional team opportunities to review metrics, set and meet goals, and solve challenges in a fast-paced and iterative environment.
• Shared expectations for using simple, direct, and respectful communication.
• Family-friendly policies and flexible schedules that support our team members, 80% of whom are women, as empowered professionals, and whole people.
• Staff-driven initiatives that continuously shape a dynamic and inclusive company culture.
• Company-sponsored professional development that challenges us to grow in our business sophistication and our skills as consultants and practitioners.
• Technology that enables us to collaborate with clients and colleagues anywhere.

The Role:

As theDirector of Client Services, you will oversee a national team delivering grants consulting services to nonprofit organizations. The Director will lead service delivery, ensure client satisfaction, drive innovation, and meet revenue and quality goals. The ideal candidate brings leadership experience in grants consulting, philanthropy, or the nonprofit sector, strong client service expertise, and the ability to balance strategic direction with day-to-day execution. In this role, you will:

• Lead and manage a high-performing client services team, fostering a culture of accountability, growth, and collaboration.
• Oversee client success and service delivery quality, ensuring exceptional outcomes and alignment with evolving client needs.
• Advance revenue through client retention and growth strategies, partnering with the Director of Growth to expand value within the client portfolio.
• Drive continuous improvement and team culture, including innovation in service offerings, process optimization, and operational excellence.
• Lead financial oversight of the department, including revenue achievement, resource allocation, and profitability.
• Partner with other leaders to ensure operational cohesion across departments and contribute to cross-functional initiatives.
• Serve on the Leadership Team to help shape and achieve company goals.

A successful Director of Client Services will demonstrate:

• Leadership and Accountability:Proven ability to lead, manage, and hold team members accountable while fostering a culture of collaboration and excellence.
• Strategic Innovation:Ability to proactively identify service opportunities and drive continuous improvement and innovation.
• Client-Centric Mindset:Strong commitment to client success and satisfaction, with an ability to build and maintain trusted client relationships.
• Revenue & Resource Management:Track record of driving revenue growth while optimizing resource utilization.
• Operational Excellence:Strong project management, process improvement, and quality assurance skills to ensure efficient and effective service delivery.
• Communication & Collaboration:Excellent communication skills and the ability to build strong partnerships internally and externally.

Qualifications:

• Must have a strong background in grant seeking, consulting, or philanthropy
• 7–10 years of progressive leadership experience
• Familiarity with EOS (Entrepreneurial Operating System) a plus

Compensation:

Grants Plus has standardized salaries based on position, no matter where you live. This is a full-time salaried position. The salary range for this role is $89,000 to $115,000 annually, commensurate with experience and qualifications. This posted range reflects our targeted hiring range for this position. Actual compensation within this range will be based on skills, experience, and alignment with organizational needs.

Other benefits include:

• Flexible paid time off.
• Ten (10) paid flexible holidays a year.
• Medical, dental, and vision coverage options.
• Up to six (6) days of personal wellness leave every calendar year.
• Up to ten (10) days of bereavement leave.
• Retirement IRA contribution match up to 3%.
• Employer paid life insurance.
• Up to thirteen (13) weeks of short-term disability insurance.
• Monthly cell phone/internet reimbursement
• Annual reimbursement for office supplies, professional development, and wellness.

Working Hours and Locations:

This is a fully remote role open to candidates located in the United States. The successful candidate must be able to work standard U.S. Eastern Time (ET) business hours to ensure effective collaboration with our team and clients. Currently, we are prioritizing hiring within the following states: AZ, FL, IN, KY, MI, MO, OH, NC, TN, TX, WI.Please note we are unable to hire in certain states due to compliance constraints.

How to Apply:

Applications submitted via our website:www.grantsplus.comwill be prioritized. After you apply, you are going to hear back from us, even if we don’t see an immediate fit with our team. If you ever have questions about where you stand or about the process, just ask us at:[e-mail]

At Grants Plus, we want every employee to be excited and empowered to bring their full, authentic self to work. When you bring your unique experiences, background, knowledge, and perspective while embracing the same from others we learn from each other. We innovate and co-create an environment where our team can do the best work of their careers. We are committed to ensuring that every team member feels safe, respected, and valued.

Grants Plus is committed to a foundation of equity access and inclusion and is an equal opportunity employer. Grants Plus does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity. If you require any accommodations or support during the recruitment process, please email us [e-mail].

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

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