Associate Director, Client Services

Epiq; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company seeks an Associate Director of Client Services to oversee customer relationship management and ensure satisfaction. The role demands strong leadership, strategic thinking, and excellent communication skills, supported by a bachelor's degree and extensive experience in client services. Join a dynamic team focused on growth and client success.

Qualifications

• Bachelor's degree in Business, Management, or a related field required.
• 7-10 years of experience in client services or a related role preferred.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee customer relationship management and ensure customer satisfaction.
• Manage resource allocation and quality assurance.
• Provide strategic thinking and team leadership.

Skills

Analytical Analysis

Communication

Customer Relationship Management (CRM)

Customer Satisfaction

Leadership

Outstanding Organizational Abilities

Quality Assurance (QA)

Resource Allocation

Strategic

Team Leadership

Education

Bachelor's degree in Business, Management, or a related field

Job description

It's fun to work at a company where people truly believe in what theyare doing!

Job Description:

Job Summary

The Associate Director of Client Services oversees customer relationship management, resource allocation, and quality assurance. This role requires strong leadership, communication, and strategic thinking skills.

Essential Job Responsibilities

• Oversee customer relationship management and ensure customer satisfaction.

• Manage resource allocation and quality assurance.

• Provide strategic thinking and team leadership.

• Communicate effectively with clients and team members.

• Maintain professional etiquette and organizational abilities.

Qualifications & Requirements

Education:

• Bachelor's degree in Business, Management, or a related field.

Experience:

• 7-10 years of experience in client services or a related role.

Skills:

• Analytical Analysis

• Communication

• Customer Relationship Management (CRM)

• Customer Satisfaction

• Leadership

• Outstanding Organizational Abilities

• Quality Assurance (QA)

• Resource Allocation

• Strategic

• Team Leadership

Certifications:

• Required: None

• Preferred: Customer Service Certification, CRM Certification, Quality Assurance Certification

Physical Requirements:

• Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.