Director of Client Services- TX (Must reside in TX)

Priority Dispatch Corp.; California (MO); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading company in customer service is seeking a Director of Client Services, requiring management experience and a Bachelor’s degree. The role demands excellent communication and negotiation skills, along with responsibilities in client management and supervision. Ideal candidates will possess strong analytical abilities and a deep understanding of service processes. This position requires Texas residency and offers a competitive salary range.

Qualifications

• 3-5 years of account management or supervisory experience.
• High School Diploma or GED required; Bachelor’s degree preferred.
• Excellent communication, analytical, and negotiation skills.

Responsibilities

• Manages account setup and monitors service to clients.
• Handles client renewal and service improvements.
• Supervises assigned staff and prepares budgets.

Skills

Communication

Presentation

Negotiation

Analytical

Organizational

Education

Bachelor’s Degree

High School Diploma or GED

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Details

Level: Experienced

Job Location: Involuntary Remote - Remote, CA

Position Type: Full Time

Education Level: Bachelor's Degree

Salary Range: $100,000 - $125,000 per year

Travel Percentage: 40%

Job Shift: Day

Job Category: Customer Service

Director Client Services (Must Reside in TX)

This position must be based in Texas

DUTIES AND RESPONSIBILITIES:

• Manages essential account setup functions for new clients.
• Continuously monitors TRISTAR’s service to assigned client accounts.
• Provides consultative stewardship reporting to clients, identifying issues and trends, and recommending programs.
• Conducts client visits to review loss experience and overall performance.
• Reviews potential dissatisfaction areas before renewal meetings.
• Handles client renewal, contract revisions, and service instruction preparation.
• Negotiates changes or improvements to service plans.
• Coordinates with internal departments to reduce process, technology, or resource barriers.
• Manages client invoicing, audits, and accounts receivable follow-up.
• Resolves major customer service issues and identifies proactive solutions.
• Identifies and solicits cross-selling opportunities.
• Participates in the local insurance community through education and memberships.
• Supervises and directs assigned staff.
• Prepares budgets and manages profit and loss for assigned accounts.
• Provides broker requests for information.
• Ensures compliance with all quality initiatives.
• Travel as required.

Qualifications

This position must be based in Texas

Required Qualifications:

• High School Diploma or GED required; Bachelor’s degree preferred or equivalent experience.
• 3-5 years of account management or supervisory experience.

Preferred Skills:

• Excellent communication, presentation, and negotiation skills.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong analytical, organizational, and interpersonal skills.
• Leadership and motivational abilities.
• Ability to work independently and in teams.
• Deep understanding of workers’ compensation, liability, and disability claims management.
• Knowledge of client servicing and conflict resolution.