Director of Client Services - Bay Area

Gigster Inc.; San Francisco (CA); Remote; USD 120,000 - 180,000; Full time

Job summary

A leading technology services company seeks a delivery-first leader to join their Client Services team. This role focuses on fostering trusted relationships with clients and managing complex engagements to ensure successful delivery. Ideal candidates will have a strong consulting background, extensive experience in delivery management, and the ability to navigate client organizations effectively. The company offers a remote working environment and encourages high autonomy in a high-impact consultancy setting.

Benefits

Relocation assistance

Flexible, remote-first working

High-trust, high-autonomy culture

Qualifications

• 8+ years in consulting or professional services.
• Experience leading large, complex programs.
• Success in growing accounts through delivery.

Responsibilities

• Own delivery across complex engagements.
• Act as primary point of contact for clients.
• Develop and execute account strategies.

Skills

Consulting

Delivery Management

Relationship Building

Risk Management

Job description

Virtasant is a global technology services company with a network of over 4,000 professionals in 130+ countries. We specialize in cloud architecture, engineering, and transformation — helping enterprises deliver, scale, and build internal capability while reducing third-party dependency.

We work with ambitious, forward-thinking clients to solve real-world challenges through hands-on execution, deep technical expertise, and a delivery-led approach.

The Role

We’re looking for a delivery-first leader to join our Client Services team — someone who owns outcomes, builds trust with clients through great work, and drives long-term growth by delivering real results.

This isn’t a pre-sales or oversight role. It’s about being in the work — making delivery land, strengthening the relationship, and expanding our footprint based on trust and execution. You’ll be the face of Virtasant to our clients, responsible for ensuring we deliver what we promised, navigating delivery challenges, and growing the account by doing great work.

Relocation assistance is offered for candidates from other US states who are interested in making the Bay Area their home.

What You’ll Do

• Own delivery across complex, enterprise consulting engagements — from kickoff through execution and long-term growth.
  
  
• Act as the primary point of contact for clients, building strong, trusted relationships with VP- and C-level stakeholders.
  
  
• Step in where needed to unblock delivery, manage risk, and keep projects on track and outcomes aligned.
  
  
• Develop and execute account strategies and growth plans, aligned with client goals and Virtasant’s broader objectives.
  
  
• Grow accounts through delivery — identifying opportunities, developing relationships, and earning follow-on work by delivering value.
  
  
• Navigate client organizations to identify new relationships and areas for expansion.
  
  
• Coach and enable delivery/account teams, ensuring alignment, growth, and long-term success.
  
  
• Manage account operations including SOWs, forecasting, procurement, invoicing, and staffing.
  
  
• Bridge the gap between technical delivery teams and business stakeholders — translating strategy into outcomes.
  
  

We’re Looking for Someone Who

• Has 8+ years in consulting or professional services, leading delivery in enterprise environments.
  
  
• Has owned the success of large, complex programs, including when things didn’t go to plan.
  
  
• Can point to accounts they've grown through delivery, not sales.
  
  
• Thrives in fast-moving, lean environments — comfortable wearing multiple hats and figuring things out.
  
  
• Is credible with both executives and engineers, and knows how to keep both sides aligned.
  
  
• Is comfortable with ambiguity, pushback, and setting boundaries, while maintaining strong relationships.
  Has experience managing account financials, delivery teams, and internal operations.
  
  
• Rolls up their sleeves and leads from the front — not from a distance.
  
  

Nice to Have

• Experience in cloud consulting (AWS, Azure, GCP)
• Background in enterprise transformation or digital delivery
• Exposure to FinOps or cloud cost optimization
• Base salary + 2% of revenue you bring to the business (incremental, no cap)Flexible, remote-first working
• High-trust, high-autonomy culture
• Work with a globally distributed, top-tier team
  
  

Why Join Virtasant?

We’re building a new kind of consultancy — lean, global, and focused on outcomes over optics.

• Real impact – Work on high-stakes, high-visibility projects with leading enterprises.
  No bench, no fluff – We focus on delivery, not deckware.
  Remote by design – Collaborate with top-tier talent in 130+ countries.
• High autonomy – Lead your accounts, shape your engagements, and grow your portfolio.
• Room to grow – We’re scaling fast and want people who are excited to grow with us.
  
  

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Location (City) *

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

Where would you be joining us from? * Select...

What is your level of spoken and written English? * Select...

How many years of work experience do you have? * Select...

Have you worked in either tech consulting, software development services, software development outsourcing, or tech operations outsourcing? * Select...

A typically successful candidate for this role has worked in either engineering or tech project management for some years, then led a team working in those areas for a couple of years and is now managing accounts, being the bridge between their company and client(s) and expanding the account(s) they manage. Is this a fair representation of your experience so far? * Select...

Just to make it perfectly clear, this is not a customer success role but rather a delivery and sales role. If your background and experience is mainly in customer success then this role isn't really the best option for you. How would you characterize your experience? * Select...

What type of companies have you primarily worked with in a services lead role? * Select...

For accounts you have managed, who typically are your primary stakeholders? * Select...

What has been the typical size of the teams you led so far? * Select...

How would you characterize the type of projects that you led so far? * Select...

And have you grown those accounts, bringing in additional revenue? * Select...

This position is fully remote, as most of our roles, but you may be required to occasionally travel to meet your clients. Are you ok with that? * Select...

Do you have a good understanding of cloud technology, especially AWS, GCP and/or Azure cloud solutions? * Select...