Director of Client Operations & Onboarding (Hybrid)

T. Rowe Price Hong Kong; Baltimore (MD); Hybride; USD 132 000 - 225 000; Plein temps

Avantages offerts par ce poste

Hybrid work schedule

Annual bonus eligibility

Competitive compensation

Health and wellness benefits

Paid time off

Résumé du poste

T. Rowe Price is seeking a senior Client Account Management Director to lead onboarding and servicing for professional clients, including institutions and intermediaries.

This role focuses on end-to-end client lifecycle, process optimization, and advocacy across Operations, Relationship Management, and Compliance. Hybrid work arrangement with opportunities to shape client experience, resolve complex service issues, and drive strategic client outcomes.

Qualifications

• Bachelor's degree or equivalent with 10+ years total relevant work experience.
• Direct Separate-Account or Subadvised client servicing experience.
• Industry expertise in asset management and institutional clients.
• Strong stakeholder and relationship management, with operational focus.

Responsabilités

• Own and oversee onboarding and ongoing servicing for professional clients.
• Coordinate with Operations, Investment Operations, Relationship Management and Legal & Compliance.
• Lead process improvements to enhance client outcomes and reduce friction.
• Provide day-to-day guidance to client contacts and service providers.
• Track performance indicators and report client service health to senior leadership.
• Partner with Leadership to ensure robust oversight and controls.

Connaissances

Relationship Management

Stakeholder Management

Team Collaboration

Critical Thinking

Analytical Skills

Communication

Problem Solving

Attention to Detail

Executive Communication

Formation

Bachelor's degree / equivalent experience

Description du poste

T. Rowe Price is seeking a senior Client Account Management Director to lead onboarding and servicing for professional clients, including institutions and intermediaries.

This role focuses on end-to-end client lifecycle, process optimization, and advocacy across Operations, Relationship Management, and Compliance. Hybrid work arrangement with opportunities to shape client experience, resolve complex service issues, and drive strategic client outcomes.