Director of Client Onboarding & Regulatory Compliance

RBC; Jersey City (NJ); On-site; USD 185,000 - 250,000; Full time

Benefits offered by this job

401(k) plan with company matching

Health, dental, vision, life insurance

Paid time off

Career development & coaching

Job summary

RBC Capital Markets in Jersey City seeks a Director, Head of Client Onboarding to lead the US KYC onboarding function, ensuring a compliant, efficient, and client-centric onboarding experience for Capital Markets clients. You will govern the onboarding workflow, regulatory submissions, and cross-functional collaboration with Compliance, Legal, and Technology.

The role requires a track record of senior leadership in financial services, strong knowledge of US KYC/AML regulations, and the ability

Qualifications

• Ten years of experience in financial services with at least five years in senior leadership roles focused on client onboarding, KYC or compliance operations.
• Strong knowledge of US regulatory requirements related to KYC/AML (BSA/AML, FINRA, SEC, OFAC).
• Proven ability to liaison with US regulators and coordinate regulatory examinations.

Responsibilities

• Lead US KYC onboarding team and build a compliant, efficient onboarding service.
• Own the CLM technology platform requirements for US market needs and regulatory alignment.
• Act as primary liaison to regulators (FINRA, SEC, OCC, FinCEN) and to 2nd line functions (Compliance, Risk, Legal).
• Direct client onboarding team to ensure end-to-end, ready-to-trade onboarding with high client satisfaction.
• Oversee governance of onboarding workflows, data/document requirements, and escalation processes.
• Drive policy interpretation, regulatory change management and continuous improvement across operations.

Skills

Leadership

KYC/AML expertise

Regulatory knowledge

Stakeholder management

Education

Bachelor's degree in business/finance/law

Job description

RBC Capital Markets in Jersey City seeks a Director, Head of Client Onboarding to lead the US KYC onboarding function, ensuring a compliant, efficient, and client-centric onboarding experience for Capital Markets clients. You will govern the onboarding workflow, regulatory submissions, and cross-functional collaboration with Compliance, Legal, and Technology.

The role requires a track record of senior leadership in financial services, strong knowledge of US KYC/AML regulations, and the ability