Director of Client IT Support & Services

Crossroads Technologies, Inc.; Phoenix (AZ); Sur place; USD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

401(k) retirement plan

Paid training and certification testing

Prescription coverage

Vision coverage

Paid time off

Résumé du poste

Crossroads Technologies, Inc. is seeking a Director of Support Services to lead IT projects and manage all support staff. The ideal candidate will have a minimum of five years in IT support and two years in leadership roles, ensuring effective support services and managing client relationships.

The role involves routine maintenance in Microsoft environments, managing help desk deliverables, and leading a dedicated team. Benefits include competitive salary, paid training, and a 401(k) retirement plan.

Qualifications

• 5+ years of IT support experience is preferred.
• 2+ years of IT leadership experience is preferred.
• Solid experience in support services management roles is preferred.
• Experience with desktop management is preferred.
• Ability to learn and support new technologies.

Responsabilités

• Lead IT projects for clients.
• Manage all support staff and help desk services.
• Work with client stakeholders on strategies.
• Routine network maintenance in Microsoft environments.

Connaissances

IT Support Experience

Leadership Experience

Communication Skills

Decision-Making Skills

Organizational Skills

Formation

Degree in Information Technology or Business Management

Outils

Microsoft Active Directory

Office 365

Description du poste

Crossroads Technologies, Inc. is seeking a Director of Support Services to lead IT projects and manage all support staff. The ideal candidate will have a minimum of five years in IT support and two years in leadership roles, ensuring effective support services and managing client relationships.

The role involves routine maintenance in Microsoft environments, managing help desk deliverables, and leading a dedicated team. Benefits include competitive salary, paid training, and a 401(k) retirement plan.