Director of Client IT Support & Services

Crossroads Technologies, Inc.; Phoenix (AZ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid training and certification testing

Prescription coverage

Vision coverage

Paid time off

Job summary

Crossroads Technologies, Inc. is seeking a Director of Support Services to lead IT projects and manage all support staff. The ideal candidate will have a minimum of five years in IT support and two years in leadership roles, ensuring effective support services and managing client relationships.

The role involves routine maintenance in Microsoft environments, managing help desk deliverables, and leading a dedicated team. Benefits include competitive salary, paid training, and a 401(k) retirement plan.

Qualifications

• 5+ years of IT support experience is preferred.
• 2+ years of IT leadership experience is preferred.
• Solid experience in support services management roles is preferred.
• Experience with desktop management is preferred.
• Ability to learn and support new technologies.

Responsibilities

• Lead IT projects for clients.
• Manage all support staff and help desk services.
• Work with client stakeholders on strategies.
• Routine network maintenance in Microsoft environments.

Skills

IT Support Experience

Leadership Experience

Communication Skills

Decision-Making Skills

Organizational Skills

Education

Degree in Information Technology or Business Management

Tools

Microsoft Active Directory

Office 365

Job description

Crossroads Technologies, Inc. is seeking a Director of Support Services to lead IT projects and manage all support staff. The ideal candidate will have a minimum of five years in IT support and two years in leadership roles, ensuring effective support services and managing client relationships.

The role involves routine maintenance in Microsoft environments, managing help desk deliverables, and leading a dedicated team. Benefits include competitive salary, paid training, and a 401(k) retirement plan.