Technical Services Analyst

Crossroads Technologies, Inc.; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Prescription Coverage

Vision Coverage

Short-Term Disability

401K Retirement Plan

Paid Time Off

Paid Training and Certification Testing

Job summary

Crossroads Technologies, Inc. is seeking a Full-Time Technical Services Analyst in Phoenix, Arizona. You will work with an enthusiastic team, ensuring top-notch IT service, monitoring systems, and providing support for end-users.

The ideal candidate should have relevant IT experience, particularly with Windows and MAC systems, and possess excellent communication and organizational skills. The company offers comprehensive benefits and promotes professional growth.

Qualifications

• Two Years of experience with Windows Desktop Management is preferred.
• One Year of experience with MAC OS is preferred.
• Office 365 experience is preferred.
• Experience with Microsoft Active Directory is preferred.
• An ability to work in a fast-paced environment is essential.
• Excellent decision making skills are required.

Responsibilities

• Monitor Network and Desktop Environments.
• Maintain Desktops, Laptops, and Tablets.
• Support End-Users both remotely and on premise.
• Assist on IT Projects as required.

Skills

Windows Desktop Management

MAC OS

Office 365

Microsoft Active Directory

Communication Skills

Critical-Thinking

Organizational Skills

Time Management

Education

Degree in Information Technology or Business Management

Job description

We are currently seeking Technical Services Analysts to join our team. The position is a Full-Time position within our company. You enjoy job security with us. You will be joining a team of highly dedicated IT professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions.

Job Description

The fun, techy, things you’ll be working on

• Monitoring of Network and Desktop Environments
• Maintaining Desktops, Laptops, Tablets, and Smartphones
• Assisting on IT Projects as required
• Working with End-Users and Vendors to support applications and environments
• Deployment and Management of Microsoft desktop Infrastructure
• Routine Maintenance with desktops and end-users
• Deployment of end-user Infrastructure
• Supporting End-Users both remotely and on premise
• Routine Network Maintenance in an Active Directory environment
• Maintenance of Active Directory Environments including Group Policies
• Deployment of Infrastructure improvements with Microsoft Operating Systems

Qualifications

Some of the qualities we like to see in our team members

• Two Years of experience with Windows Desktop Management is preferred
• One Year of experience with MAC OS is preferred
• Office 365 experience is preferred
• Experience with Microsoft Active Directory is preferred
• A Degree in Information Technology or Business Management is preferred
• Having worked in a highly motivated, fast-paced, critical support role
• An excellent reputation for support to end-users must be demonstrated.
• Excellent decision making and critical-thinking skills
• An ability to work in a fast-paced and quickly changing environment
• Excellent organizational and communication skills are required
• Ability to meet deadlines with Projects and Assignments
• Ability to learn and support new technologies and train others
• Some regional travel maybe required – all expenses paid
• Participate in an on-call rotation schedule
• Must be an energetic and highly motivated self-starter
• Must be self-motivated and have a positive attitude
• Must be detail oriented
• Must have the ability to multi-task
• Must have excellent oral and written communication skills
• Must have the ability to communicate effectively with others

Additional Information

• Industry competitive salary based on education, capability, and experience.
• Prescription Coverage
• Vision Coverage
• Short-Term Disability
• 401K Retirement Plan
• Paid Time Off
• Paid Training and Certification Testing

What You Should Know About Us

An organization’s business model means everything; to Crossroads it means sound decisions, satisfied customers, and long-term revenue. Our business model is designed to anchor a sound foundation of job security, customer loyalty, and sound practices in areas of core competency. For our team members, it means a solid foundation for personal and professional growth and job security.

• Steady double digit growth during the recent economic downturn
• Above average performance review wage increases
• Teams of seriously awesome people
• Seriously awesome work atmosphere

Crossroads Technologies, Inc. is a leading provider of Consulting, IT Management, Outsourcing, Integration, and Hosting services to a vast cross-section of Industries throughout the United States. Crossroads has been a staple in technology services since 1996. We are a customer centric organization with focus on building and maintaining relationships with customers and delivering the highest level of customer service to our clients.

• Be part of professional team in a laid back, relaxed, business atmosphere.
• Bring together unique skill sets that drive innovation and promote customer satisfaction.
• We are a place to call home, where you can utilize your unique skill sets in an environment where forward thinking ideas are encouraged and put into motion to positively impact relationships.
• You can settle in with an organization that has a proven track record for sound business decisions and solid business foundations since 1996.
• You can contribute to an environment that promotes personal and professional growth as well as rewards hard work and continued success