Director of Remote IT Services & Support

Corporate Technologies (Minneapolis); Eden Prairie (MN); À distance; USD 104 000 - 127 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Cell phone reimbursement

Dental insurance

Disability insurance

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Mileage reimbursement

Paid time off

Paid training

Vision insurance

Résumé du poste

Corporate Technologies in Minnesota seeks a Director of Remote Services Support to lead T1–T3 Help Desk, NOC, and SOC operations. You will supervise multiple teams and drive high-quality technical support, customer satisfaction, and process improvements.

The role requires 5+ years of leadership in support environments, strong IT background, and a track record of delivering reliable service. Competitive salary and comprehensive benefits are offered.

Qualifications

• 5+ years of experience leading help desk, NOC, SOC, and related teams.
• Strong leadership and team development skills.
• Experience with databases, networks (LAN/WAN) and patch management.
• Knowledge of system security and data backup/recovery.
• Excellent communication and problem-solving abilities.
• Ability to act with integrity, professionalism, and confidentiality.

Responsabilités

• Oversee daily operations for T1/T2/T3 Help Desk.
• Ensure customer service is timely and accurate on a daily basis.
• Lead recruiting and training of new help desk technicians.
• Oversee daily operations of the NOC and SOC teams for service delivery.
• Provide feedback, coaching, and development to staff.
• Set customer service standards and drive improvements.
• Develop daily/weekly/monthly reports on productivity.
• Provide feedback to internal teams to improve service.

Connaissances

Leadership

Team management

Customer service

Problem solving

Integrity and confidentiality

Databases and networks

System security and backup

Operating systems knowledge

Communication

Leadership experience (5+ yrs)

IT certifications (preferred)

BS in Computer Science or related

Formation

BS in Computer Science or related field

Professional IT certifications

Description du poste

Corporate Technologies in Minnesota seeks a Director of Remote Services Support to lead T1–T3 Help Desk, NOC, and SOC operations. You will supervise multiple teams and drive high-quality technical support, customer satisfaction, and process improvements.

The role requires 5+ years of leadership in support environments, strong IT background, and a track record of delivering reliable service. Competitive salary and comprehensive benefits are offered.