Director of Client Experience — Live Events

Bluewater-Technologies-Group; Wixom (MI); On-site; USD 110,000 - 170,000; Full time

Job summary

Bluewater Technologies Group, Inc. in Wixom, Michigan, is seeking a Director of Client Services for Live Events to drive client relationships, grow revenue, and oversee delivery of experiential programs across live, virtual, and hybrid formats.

The role requires 8–12+ years in client services, proven leadership, and a track record of upsell and cross-sell. Onsite activations, travel and flexible hours are expected to ensure flawless execution.

Qualifications

• 8–12+ years in client services or program delivery.
• Experience with high-profile, multi-channel programs (physical, digital, and hybrid).
• Proven growth through upselling, cross-selling, and strategic planning.
• Leadership of client-facing teams in fast-paced, deadline-driven environments.
• Strong understanding of sales cycles, proposals, and pricing models in a service business.
• Ability to turn client needs into revenue opportunities.
• Strategic thinker with strong execution focus.
• Willingness to travel and onsite activation presence.

Responsibilities

• Lead strategic client growth and retention across a portfolio.
• Collaborate with Sales, Marketing, and Operations on proposals and pursuits.
• Oversee end-to-end delivery of experiential programs from ideation to activation.
• Own client communications for escalations and milestones.
• Mentor and align cross-functional teams to deliver value.

Skills

Strategic leadership

Upselling & cross-selling

Team leadership

Sales cycle & proposals

Client relationship mgmt

Communication & storytelling

Project management

Tools

CRM systems (Salesforce/HubSpot)

Job description

Bluewater Technologies Group, Inc. in Wixom, Michigan, is seeking a Director of Client Services for Live Events to drive client relationships, grow revenue, and oversee delivery of experiential programs across live, virtual, and hybrid formats.

The role requires 8–12+ years in client services, proven leadership, and a track record of upsell and cross-sell. Onsite activations, travel and flexible hours are expected to ensure flawless execution.