Head of Client Services & Live Events Operations

Authentic Brands Group; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

Authentic Brands Group seeks a Director, Client Services & Operations for Authentic Live in New York. You will lead client services, manage relationships, and oversee cross-functional event delivery for premium live experiences worldwide.

Reporting to the VP, Operations, you will develop the team, drive operational excellence, and ensure exceptional partnership experiences from planning through post-event reconciliation.

Qualifications

• 8–10 years of experience in experiential marketing, live events, sports, entertainment, hospitality, or agency account leadership.
• Proven success managing enterprise clients, executive stakeholders, and strategic partnerships.
• Experience leading high-performing teams, fostering collaboration and growth.

Responsibilities

• Serve as senior day-to-day contact for key clients and stakeholders.
• Lead client meetings, executive presentations, and project updates while managing expectations.
• Own client satisfaction across the portfolio by ensuring commitments are delivered on time and to a high standard.
• Identify opportunities to deepen partnerships, improve processes, and drive long-term growth.
• Lead, mentor, and develop the Account Management team, including direct management of the Senior Account Manager.
• Create scalable processes, templates, and best practices for consistency across accounts.
• Oversee staffing, workload planning, and resource allocation across multiple projects.
• Serve as the escalation point for client concerns and resolve issues quickly.

Skills

Client relationship management

Team leadership

Live events operations

Project planning

Travel readiness

Job description

Authentic Brands Group seeks a Director, Client Services & Operations for Authentic Live in New York. You will lead client services, manage relationships, and oversee cross-functional event delivery for premium live experiences worldwide.

Reporting to the VP, Operations, you will develop the team, drive operational excellence, and ensure exceptional partnership experiences from planning through post-event reconciliation.