Director of Client Experience & Growth

Anatomy IT; Miami, Fort Lauderdale (FL, FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Anatomy IT is seeking a Director of Client Experience in Miami to lead the Account Management team and drive client retention, growth, and satisfaction. The role oversees a small team and owns operating discipline, forecast accuracy, QBR execution, and pipeline health to meet revenue goals.

You will coach Account Managers, manage high-value accounts, and collaborate with cross-functional teams to improve client health and service delivery. Travel 25-40% as required.

Qualifications

• Bachelor's degree required.
• 5+ years in Account Management or Client Success roles.
• 2+ years in people management.
• Proven ability to lead and coach teams to revenue, retention and KPI targets.
• Strong pipeline management and forecasting with CRM discipline.
• Experience leading strategic client reviews with executives.

Responsibilities

• Directly manage, coach, and develop Account Managers through regular performance reviews.
• Own weekly pipeline management and forecast accuracy across all Account Managers.
• Drive retention, growth, and revenue targets for the AM team.
• Own the QBR program for Tier 1 and strategic accounts and ensure documentation and follow-up actions.
• Develop and maintain the AM Playbook and training roadmap.
• Own Salesforce data integrity and defensible monthly forecast for CRO.

Skills

Account management

Client success

Forecasting

QBR execution

Pipeline management

Leadership

CRM data discipline

Education

Bachelor's degree

Tools

Salesforce

ConnectWise

Job description

Anatomy IT is seeking a Director of Client Experience in Miami to lead the Account Management team and drive client retention, growth, and satisfaction. The role oversees a small team and owns operating discipline, forecast accuracy, QBR execution, and pipeline health to meet revenue goals.

You will coach Account Managers, manage high-value accounts, and collaborate with cross-functional teams to improve client health and service delivery. Travel 25-40% as required.