Director of Technical Account Management & Growth

Uloop Inc.; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Uloop Inc. is seeking a Director of Technical Account Management in Miami, Florida. This role involves leading a team of Technical Account Managers, ensuring exceptional technical guidance and product support for customers.

The ideal candidate will have at least 7 years in customer-facing technical roles, demonstrating strong leadership and communication skills. They will work closely with Sales, Product, and Customer Success teams to drive customer satisfaction and operational excellence.

Qualifications

• 7 years in customer-facing technical roles with experience leading teams.
• Strong understanding of networking and IT management.
• Experience in delivering product demos and technical presentations.

Responsibilities

• Lead and mentor a team of Technical Account Managers.
• Support sales in driving renewals and account expansion.
• Oversee customized product demonstrations.

Skills

Customer-facing technical roles

Networking

IT management

Enterprise software solutions

Product demos

Technical presentations

Negotiation skills

Account strategy

Communication skills

Education

Bachelor's or technical degree

Tools

CRM applications

Kaseya solutions

Job description

Uloop Inc. is seeking a Director of Technical Account Management in Miami, Florida. This role involves leading a team of Technical Account Managers, ensuring exceptional technical guidance and product support for customers.

The ideal candidate will have at least 7 years in customer-facing technical roles, demonstrating strong leadership and communication skills. They will work closely with Sales, Product, and Customer Success teams to drive customer satisfaction and operational excellence.