Director of Client Experience & Growth

Lawn Doctor; Fort Worth (TX); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off (PTO)

Retirement plan

Professional development opportunities

Leadership development and coaching

A people‑first culture committed to长期的

Job summary

Barnes Lawn Doctor in the Greater Fort Worth Area is seeking a Director of Client Experience to lead all client‑facing teams, shaping the journey from first digital impression through sales, onboarding, and loyalty. You will drive profitable growth, ensure consistency across sales, customer service, and digital marketing, and own reporting, KPIs, and technology adoption including CRM and AI tools.

This leadership role requires 7–10 years of progressive leadership, strong analytics, and a

Qualifications

• Leadership experience in client‑facing teams.
• Strong analytics and reporting skills.
• Experience with CRM platforms and reporting tools.
• Experience aligning sales, marketing and service functions.

Responsibilities

• Coach and develop high‑performing teams; hire and onboard talent; conduct performance reviews.
• Lead sales performance, improve lead conversion, forecast revenue, grow recurring services and upsell offerings.
• Oversee the client journey from lead response to retention and referrals.
• Ensure digital marketing generates qualified leads and measures ROI.
• Own department reporting and dashboards for sales, marketing and service KPIs.
• Align with SOPs and drive process improvements with leadership.
• Champion technology adoption including CRM and AI tooling.

Skills

Leading teams

Sales leadership

Customer experience

Business analytics

Revenue management

Marketing collaboration

Performance coaching

Technology adoption

Cross‑functional collaboration

Tools

CRM platforms

Business reporting tools

Job description

Barnes Lawn Doctor in the Greater Fort Worth Area is seeking a Director of Client Experience to lead all client‑facing teams, shaping the journey from first digital impression through sales, onboarding, and loyalty. You will drive profitable growth, ensure consistency across sales, customer service, and digital marketing, and own reporting, KPIs, and technology adoption including CRM and AI tools.

This leadership role requires 7–10 years of progressive leadership, strong analytics, and a