Client Experience Director: Lead the Client Journey & Growth

Lawn Doctor Inc.; Fort Worth (TX); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Job summary

Barnes Lawn Doctor Western Rim LLC in the Fort Worth area is seeking an experienced Director of Client Experience to lead every client-facing team—Sales, Customer Service, and Digital Marketing. You will own the complete client journey from first impression through onboarding, retention, and referrals, while driving profitable growth.

The ideal candidate has 7–10 years of progressive leadership experience, excels at coaching, analytics, and executing established operating systems, and is excited

Qualifications

• 7–10 years of progressive leadership experience managing client-facing teams.
• Experience leading both sales and customer service organizations.
• Strong analytical and reporting skills.
• Experience utilizing CRM platforms and business reporting tools.
• Experience leading established operational processes and driving accountability.

Responsibilities

• Coach and develop a high-performing team; hire and onboard talent.
• Monitor pipeline, forecast revenue, and grow client value.
• Oversee all client journey from lead to retention.
• Lead marketing campaigns and measure ROI.
• Own department reporting and data-driven decision making.
• Ensure EOS/SOPs are followed and processes optimized.
• Drive adoption of technology and AI tools across teams.

Skills

Leadership

Sales leadership

Customer experience

Business analytics

Revenue management

Marketing collaboration

Performance coaching

Technology adoption

Cross-functional collaboration

Tools

CRM platforms

Business reporting tools

Job description

Barnes Lawn Doctor Western Rim LLC in the Fort Worth area is seeking an experienced Director of Client Experience to lead every client-facing team—Sales, Customer Service, and Digital Marketing. You will own the complete client journey from first impression through onboarding, retention, and referrals, while driving profitable growth.

The ideal candidate has 7–10 years of progressive leadership experience, excels at coaching, analytics, and executing established operating systems, and is excited