Client Experience & Growth Leader

Lawn Doctor Granbury-Burleson-Weatherford; Cresson (TX); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off (PTO)

Retirement plan

Professional development opportunities

Leadership development and coaching

People-first culture

Job summary

Barnes Lawn Doctor Western Rim LLC in Cresson, TX seeks a Director of Client Experience to lead Sales, Customer Service and Marketing, delivering a single, exceptional client journey. You’ll coach teams, analyze performance, implement proven systems, and drive profitable growth while upholding our values and EOS-driven processes.

This leadership role focuses on execution, developing future leaders, aligning departments, and ensuring every client interaction is professional and consistent across

Qualifications

• 7–10 years of progressive leadership experience managing client‑facing teams.
• Experience leading both sales and customer service organizations.
• Strong analytical and reporting skills.
• Experience utilizing CRM platforms and business reporting tools.
• Ability to coach and develop teams and drive accountability.

Responsibilities

• Lead client-facing teams across Sales, Customer Service, and Marketing.
• Own end-to-end client journey from lead to loyalty.
• Develop future leaders and foster a high-performing culture.
• Analyze performance and drive revenue growth.
• Ensure consistent execution of established systems and SOPs.

Skills

Leadership

Sales Leadership

Customer Experience

Analytics

Revenue Management

Marketing Collaboration

Performance Coaching

Technology Adoption

Cross-functional Collaboration

Tools

CRM platforms

Reporting tools

Job description

Barnes Lawn Doctor Western Rim LLC in Cresson, TX seeks a Director of Client Experience to lead Sales, Customer Service and Marketing, delivering a single, exceptional client journey. You’ll coach teams, analyze performance, implement proven systems, and drive profitable growth while upholding our values and EOS-driven processes.

This leadership role focuses on execution, developing future leaders, aligning departments, and ensuring every client interaction is professional and consistent across