Director of Client Experience

Lawn Doctor; Fort Worth (TX); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off (PTO)

Retirement plan

Professional development opportunities

Leadership development and coaching

A people‑first culture committed to长期的

Job summary

Barnes Lawn Doctor in the Greater Fort Worth Area is seeking a Director of Client Experience to lead all client‑facing teams, shaping the journey from first digital impression through sales, onboarding, and loyalty. You will drive profitable growth, ensure consistency across sales, customer service, and digital marketing, and own reporting, KPIs, and technology adoption including CRM and AI tools.

This leadership role requires 7–10 years of progressive leadership, strong analytics, and a

Qualifications

• Leadership experience in client‑facing teams.
• Strong analytics and reporting skills.
• Experience with CRM platforms and reporting tools.
• Experience aligning sales, marketing and service functions.

Responsibilities

• Coach and develop high‑performing teams; hire and onboard talent; conduct performance reviews.
• Lead sales performance, improve lead conversion, forecast revenue, grow recurring services and upsell offerings.
• Oversee the client journey from lead response to retention and referrals.
• Ensure digital marketing generates qualified leads and measures ROI.
• Own department reporting and dashboards for sales, marketing and service KPIs.
• Align with SOPs and drive process improvements with leadership.
• Champion technology adoption including CRM and AI tooling.

Skills

Leading teams

Sales leadership

Customer experience

Business analytics

Revenue management

Marketing collaboration

Performance coaching

Technology adoption

Cross‑functional collaboration

Tools

CRM platforms

Business reporting tools

Job description

The Director of Client Experience leads all client‑facing teams at Barnes Lawn Doctor, shaping the client journey from first digital impression through sales, onboarding, and long‑term loyalty while driving profitable growth and ensuring consistency across sales, customer service, and digital marketing.

Location

Cresson, Texas (Greater Fort Worth Area)

Reports To

Integrator

Responsibilities

• Coach and develop high‑performing teams; hire and onboard talent; conduct performance reviews; build accountability; develop future leaders.
• Lead sales performance, improve lead conversion, monitor pipeline health, forecast revenue, increase average client value, grow recurring services and upsell offerings.
• Oversee every stage of the client journey: lead response, scheduling, sales consultations, client communication, service recovery, client retention, referral generation, online reputation.
• Ensure digital marketing consistently generates qualified leads, executes campaigns, measures ROI, maintains brand standards, and grows community engagement.
• Own department reporting: sales metrics, marketing performance, customer service KPIs, revenue trends, client retention, lead conversion, department dashboards.
• Ensure alignment with EOS, adherence to SOPs, consistency of workflows, maintenance of department documentation, support team training, coaching on process compliance, identification of operational excellence opportunities, and partnership with Executive Leadership on process enhancements.
• Champion technology adoption, ensuring effective use of CRM systems, AI tools, automation, reporting dashboards, and existing platforms, and drive future technology initiatives.

Qualifications

• Leading and developing teams
• Sales leadership
• Customer experience
• Business analytics
• Revenue management
• Marketing collaboration
• Performance coaching
• Technology adoption
• Cross‑functional collaboration

Preferred Qualifications

• 7–10 years of progressive leadership experience managing client‑facing teams
• Experience leading both sales and customer service organizations
• Strong analytical and reporting skills
• Experience utilizing CRM platforms and business reporting tools
• Experience leading established operational processes and driving accountability

Benefits

• Health insurance
• Paid Time Off (PTO)
• Retirement plan
• Professional development opportunities
• Leadership development and coaching
• A people‑first culture committed to long‑term career growth

Compensation

Salary: $90,000–$100,000 annually, based on experience and proven success.

EEO Statement

We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.