Director of Client Experience & Growth

Lawn Doctor; Cresson (TX); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off (PTO)

Retirement plan

Professional development opportunities

Leadership development and coaching

A people‑first culture committed to 1+

Job summary

Barnes Lawn Doctor is seeking a Director of Client Experience in the Fort Worth area. You will lead all client‑facing teams, shaping the client journey from initial digital impression through sales, onboarding, and long‑term loyalty to drive profitable growth.

You will oversee sales, customer service, and digital marketing, ensuring consistent processes, strong analytics, and excellent brand execution. A focus on leadership development and cross‑functional collaboration is essential.

Qualifications

• Leading and developing high‑performing teams.
• Experience driving revenue growth and client value.
• Strong analytics and reporting capabilities.
• Cross‑functional collaboration across sales, service, and marketing.
• Familiarity with CRM systems and data dashboards.
• Ability to uphold brand standards and processes.

Responsibilities

• Coach and develop high‑performing teams; hire and onboard talent; conduct performance reviews; build accountability; develop future leaders.
• Lead sales performance, improve lead conversion, monitor pipeline health, forecast revenue, increase average client value, grow recurring services and upsell offerings.
• Oversee every stage of the client journey: lead response, scheduling, sales consultations, client communication, service recovery, client retention, referral generation, online reputation.
• Ensure digital marketing consistently generates qualified leads, executes campaigns, measures ROI, maintains brand standards, and grows community engagement.
• Own department reporting: sales metrics, marketing performance, customer service KPIs, revenue trends, client retention, lead conversion, department dashboards.
• Ensure alignment with EOS, adherence to SOPs, consistency of workflows, maintenance of department documentation, support team training, coaching on process compliance, identification of operational excellence opportunities, and partnership with Executive Leadership on process enhancements.
• Champion technology adoption, ensuring effective use of CRM systems, AI tools, automation, reporting dashboards, and existing platforms, and drive future technology initiatives.

Skills

Leading and developing teams

Sales leadership

Customer experience

Business analytics

Revenue management

Marketing collaboration

Performance coaching

Technology adoption

Cross‑functional collaboration

Tools

CRM platforms

Business reporting tools

Job description

Barnes Lawn Doctor is seeking a Director of Client Experience in the Fort Worth area. You will lead all client‑facing teams, shaping the client journey from initial digital impression through sales, onboarding, and long‑term loyalty to drive profitable growth.

You will oversee sales, customer service, and digital marketing, ensuring consistent processes, strong analytics, and excellent brand execution. A focus on leadership development and cross‑functional collaboration is essential.