Director of Client Communications & Engagement

Sedgwick; United States; Remote; USD 150,000 - 200,000; Full time

Job summary

Sedgwick, a global leader in specialized risk and claims management, seeks a Director of Client Communications to lead strategy and execution for client messaging across newsletters, events, and the newsroom. This role ensures clear, timely, and relatable information that strengthens engagement and trust with clients and internal partners.

As a member of Global Communications within Marketing, you’ll translate client feedback into content, govern editorial standards, and partner with executives

Qualifications

• Bachelor’s degree in communications, public relations, journalism, English, marketing, business, or a related field preferred.
• Ten (10) plus years of progressive experience in client, customer, corporate, or marketing communications, or an equivalent combination of education and experience, required.
• Experience within insurance, third-party administration, professional services, or another client-service-intensive industry preferred.
• Demonstrated experience managing moderately to highly complex projects in a matrixed environment required.
• Experience partnering with and advising executives and senior leaders required.
• Experience leading client-specific communications, newsletters, webinars, briefings, or events required.

Responsibilities

• Leads Sedgwick’s client communications strategy and ensures messaging is consistent, clear, aligned with client needs, and reflective of the Sedgwick brand.
• Champions the voice of the customer by translating complex claims, service, and operational information into client-facing content that is understandable, relevant, and useful.
• Owns the content calendar and production of client newsletters and other recurring client communications, using client feedback and engagement data to refine topics, formats, channels, and cadence.
• Partners with communications leadership and senior business leaders to identify client communication needs, priorities, risks, and opportunities across the client lifecycle.
• Owns the planning, content development, and execution of virtual client events, webinars, briefings, and related post-event communications.
• Partners with subject matter experts and senior leaders to develop event content, speaking materials, presentations, and supporting communications for client audiences.
• Manages the client services newsroom and coordinates with Claims, Operations, Legal, Client Services, Marketing, and other business units to source, review, and publish accurate and timely content.
• Establishes and implements governance, editorial, approval, and quality standards for newsroom and event content.
• Captures the voice of the customer through virtual client events, newsletters, surveys, and other client touchpoints.
• Analyzes feedback, attendance, engagement, and content performance information to identify trends, needs, opportunities, and gaps.
• Translates findings into actionable recommendations that shape future client communications, events, campaigns, and marketing investment.
• Develops reporting for leadership regarding the reach, effectiveness, and business impact of client communications and events.
• Partners with Marketing Strategists to identify relevant market trends and growth opportunities and incorporate those insights into client communications and campaigns.
• Collaborates with Marketing Strategists, Sales, and Client Services on integrated client campaigns and applies engagement information to strengthen segmentation, messaging, targeting, and content relevance.
• Manages moderately complex communications projects involving multiple workstreams and stakeholders in a matrixed environment, keeping deliverables on schedule and within established budgets.
• Builds effective working relationships across Global Communications, Marketing, Claims Operations, Client Services, Sales, Legal, and other business functions.
• Monitors client communication trends and practices within the insurance and third-party administration marketplace to support a current and competitive approach.
• Provides consultation and informed recommendations to management regarding client communications, content governance, event strategy, and client engagement.

Skills

Client communications

Stakeholder management

Project management

Content strategy

Analytics

Event planning

Newsletters

Voice of the customer

Executive communication

Cross-functional collaboration

Education

Bachelor's degree in communications or related field

Tools

Microsoft Office

Content management tools

Survey analytics tools

Analytics platforms

Job description

Sedgwick, a global leader in specialized risk and claims management, seeks a Director of Client Communications to lead strategy and execution for client messaging across newsletters, events, and the newsroom. This role ensures clear, timely, and relatable information that strengthens engagement and trust with clients and internal partners.

As a member of Global Communications within Marketing, you’ll translate client feedback into content, govern editorial standards, and partner with executives