Communications Coordinator

Sedgwick Claims Management Services; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Job summary

Sedgwick Claims Management Services in Indianapolis is seeking a Communications Coordinator to ensure accuracy, quality compliance, and on-time delivery of daily client service projects involving kit fulfillment and communications materials.

The role requires quality assurance experience, solid Microsoft Office skills, and the ability to coordinate across teams to meet deadlines, with attention to branding and messaging consistency.

Qualifications

• Quality Assurance experience preferred.
• Proficiency in Microsoft Office; SharePoint experience preferred.
• Familiarity with CFR, ISO 9001.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Conduct quality checks on communication materials and fulfillment packages.
• Review and proofread materials for accuracy, branding, and messaging consistency.
• Coordinate internal communications across multiple platforms.
• Maintain records of audits, approvals, and quality checks.
• Monitor shared inboxes and ensure timely responses.

Skills

Excellent written and verbal comms

Attention to detail

Organization/time management

Independent and collaborative

Quality auditing knowledge

Education

Quality Assurance degree or related

Associate's or Bachelor's in Communications/Business/Operations

Tools

Microsoft Office

SharePoint

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Communications Coordinator

Primary Purpose of the Role: Ensure accuracy, compliance with quality standards, and on-time delivery of daily client service projects involving kit fulfillment and communication materials.

Key Responsibilities:

• Conduct quality checks on communication materials and fulfillment packages to ensure they meet established standards.
• Review and proofread materials for accuracy, branding, and messaging consistency.
• Coordinate internal communications across multiple platforms.
• Maintain records of audits, approvals, and quality checks.
• Monitor shared inboxes and ensure timely responses (including Sedgwick communications).
• Track daily operational tasks and follow up to ensure completion.
• Collaborate with cross-functional teams to meet deadlines and improve processes.
• Participate in brainstorming sessions and team meetings to support project success.

Qualifications: Quality Assurance experience preferred.

Education: Quality Assurance, Associate's or Bachelor's degree in Communications, Business Administration, Operations Management preferred.

Experience:

• 2+ years of relevant experience or equivalent education.
• Corporate/Office environment experience preferred.
• Proficiency in Microsoft Office required; SharePoint experience preferred.
• Familiarity with quality standards (e.g., CFR, ISO 9001).
• Strong attention to detail and ability to manage multiple priorities in a fast-paced setting.

Skills:

• Excellent written and verbal communication.
• Strong organizational and time management skills.
• Knowledge of quality assurance practices and process auditing.
• Ability to work independently and collaboratively.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.