Director of Operations

Sedgwick Claims Management Services Ltd; Orlando (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Sedgwick is seeking a Director of Operations in Orlando to lead the technical and operational functions of the office, ensuring consistent delivery of quality services and profitability across locations. The role includes staffing, training, budget preparation, and P&L management in line with company standards.

Key duties include establishing policy, monitoring performance, coordinating sales and client service efforts, and guiding leadership to maximize performance while maintaining Sedgwick's

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• CPCU, ARM, AIM, and/or AIC certifications preferred.
• Licenses as required.
• Ten (10) years of related experience with seven (7) years in claims management and four (4) years in supervision.

Responsibilities

• Oversee operations management for all assigned locations/offices.
• Establishes policy and procedures to assure compliance with best practices and client service requirements.
• Set business plans with goals and monitor partner/office performance.
• Coordinate sales and client service efforts and manage staffing, training, and budgets.

Skills

Leadership

Strategic planning

Communication skills

Analytical skills

Interpersonal skills

Problem solving

Team motivation

Organizational skills

Education

Bachelor's degree

CPCU

ARM

AIM

AIC certifications

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

Director of Operations

PRIMARY PURPOSE: To be responsible for the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to be responsible for staffing and training needs; and to be responsible for budget preparation and profit and loss management for assigned offices. Has direct and/or indirect responsibility for 50-99 colleagues.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Responsible for overall operations management for all assigned locations/offices.
• Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
• Establishes business plan with goals and objectives for the partnership and locations/offices.
• Monitors management reports relating to the partner/office performance.
• Assists with the coordination of sales and client service efforts.

SUPERVISORY RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.
• Provides support, guidance, leadership and motivation to promote maximum performance.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical: Computer keyboarding, travel as required. Auditory/Visual: Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Strong technical claims knowledge Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Leadership/management/motivational skills Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation skills Ability to work in a team environment Ability to meet or exceed Performance Competencies Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

QUALIFICATIONS

• Education & Licensing: Bachelor's degree from an accredited college or university preferred.
• CPCU, ARM, AIM, and/or AIC certifications preferred.
• Licenses as required.

EXPERIENCE

• Ten (10) years of related experience or equivalent combination of education and experience required to include seven (7) years of claims management experience and four (4) years of supervisory experience. LOA/FMLA experience preferred.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com