Director of Client Access & Call Center Operations

Northern-Pines-Mental-Health-Center-1; Brainerd (MN); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, Disability and Life保险

401K with employer match

Generous paid time off

Nine holidays observed

Travel reimbursement

Job summary

Northern Pines Mental Health Center is seeking a Program Director to lead the Client Access Specialist team and Call Center, supervising daily operations, training staff, and ensuring compliant intake and referral processes across six counties. Travel throughout the service region is required.

Qualifications include a high school diploma or equivalent, and supervisory experience; an associate degree in medical administration or related field is preferred.

Qualifications

• Must have high school diploma or equivalent.
• Associate degree or equivalent in medical administration preferred.
• Minimum two years in a supervisory role within medical/mental health settings.

Responsibilities

• Supervise Client Access staff and Call Center operations across six-county region.
• Ensure intake and referral processes meet regulations and NPMHC standards.
• Provide training and ongoing supervision to Client Access and Call Center teams.
• Coordinate scheduling, billing inquiries, and client paperwork in the EHR.

Education

High School Diploma or approved equivalent

Associate’s degree in medical administration or equivalent field

Supervisory experience (2+ years)

Job description

Northern Pines Mental Health Center is seeking a Program Director to lead the Client Access Specialist team and Call Center, supervising daily operations, training staff, and ensuring compliant intake and referral processes across six counties. Travel throughout the service region is required.

Qualifications include a high school diploma or equivalent, and supervisory experience; an associate degree in medical administration or related field is preferred.