Client Access Specialist

Northern Pines Mental Health Center, Inc.; Brainerd (MN); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Health Insurance

401K with employer match

Paid Time Off

Job summary

Northern Pines Mental Health Center, Inc. is seeking a Client Access Specialist to join the Intensive Rehabilitative Mental Health Services (IRMHS) team in Brainerd, MN. This full-time role supports clients and staff, coordinating referrals, intakes, and scheduling across multiple responsibilities.

Candidates should have strong organizational skills, the ability to multitask, and a preference for those with MH field experience. A valid driver’s license is required.

Qualifications

• Excellent organizational and interpersonal skills.
• Ability to multitask, pay close attention to details, work in a fast-paced environment and work independently at times.
• Travel is a function of this position; a valid driver’s license is required.
• At least one year of experience in the Mental/ Behavioral Health field is preferred.
• High School Diploma or approved equivalent combination of education is preferred.

Responsibilities

• Contact all referrals and referral sources and ensure referrals are scheduled for intakes.
• Schedule and coordinate IRMHS SUDS assessments with team LADC.
• Centralized scheduling for the team including staff and clients, and treatment plan reviews.
• Attend intakes with mental health professionals and complete screening documents and forms.
• Document daily team supervision meetings, crisis notes, and client updates.
• Ensure case management tasks are assigned and completed by staff.
• Monthly insurance checks for all clients.
• Data reporting for all clients.
• Support DHS reporting and EHR-related tasks with team.

Skills

Organizational skills

Interpersonal skills

Multitasking

Detail-oriented

Communication

Lifting up to 60 lbs

Education

High School Diploma

1 year MH field experience (preferred)

Job description

Northern Pines Mental Health Center is proud to offer competitive wages and an exceptional benefits package!

Essential Functions Include

We are seeking a Client Access Specialist to join our Intensive Rehabilitative Mental Health Services (IRMHS) team. This full-time position will work primarily in Brainerd, MN. This position will provide continuous daily supportive services for the Northern Pines Long Prairie Outpatient Office. This role will support both Northern Pines clients and staff. Duties of this position will include, but are not limited to:

• Contact all referrals and referral sources and ensure all appropriate referrals are scheduled for intakes.
• Schedule and coordinate all IRMHS SUDS assessments with team LADC.
• Complete centralized scheduling for the team. This includes all staff and clients, along with all treatment plan reviews and treatment team meetings. Regularly report and take action with necessary staff to prevent expirable and required documentation in place.
• Attend intakes with team mental health professionals and complete screening documents, ROI’s and other needed forms as well as assist in developing a schedule for client meetings.
• Attend and document daily team supervision meetings. This process includes documenting teams review of any crisis, clients seen, client updates, and reasons for cancellation if applicable
• Ensuring case management tasks are assigned to staff and completed by staff as necessary for all clients.
• Monthly insurance checks for all clients.
• Complete data reporting for all clients.
• Collaborate with the Electronic Health Record System Administrator and Team Lead to aid in the timely completion of bi‑annual DHS reporting.
• Request records for scheduled intakes and existing clients as needed.
• Order and maintain office supplies, equipment and arrange for needed repair/replacement.

Qualifications Include

• Excellent organizational and interpersonal skills
• Ability to multitask, pay close attention to details, work in a fast‑paced environment and work independently at times
• Ability to lift 60lbs on an occasional basis
• Ability to sit and/or stand for extended periods of time
• Travel is a function of this position; a valid driver's license is require
• At least one year of experience working in the Mental/ Behavioral Health field is preferred
• High School Diploma or approved equivalent combination of education is preferred

Benefits Include

• Health, Dental, Disability and Life insurance with other additional voluntary options for spousal life, short term disability, accident, hospital indemnity and critical illness plans
• Health Savings account with employer contribution
• 401K with employer match
• Generous paid time off (1st-3rd year 19 days/152 hours for full time then increases with longevity)
• Nine holidays observed per year as follows: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving Day, Christmas Eve Day, Christmas Day and a Weather Float Day.
• Supportive of time off for a healthy work/life balance
• Bereavement Pay
• Travel reimbursement

Northern Pines Mental Health Center is an Aff…

Keywords: Support Specialist, Support Staff, Receptionist, Reception, Administrative Support, Medical Reception, Medical Administration, Minnesota, Mental Health, Non-Profit, Program Support, Scheduler, Client Relations, Customer Service