Client Access Specialist

Northern-Pines-Mental-Health-Center-1; Brainerd (MN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health, Dental, Disability and Life保险

Health Savings Account with employer贡献

401K with employer match

Paid time off

Nine holidays per year

Weather Float Day

Travel reimbursement

Bereavement Pay

Job summary

Northern Pines Mental Health Center in Brainerd, MN is seeking a Client Access Specialist to join the Intensive Rehabilitative Mental Health Services (IRMHS) team. This full-time position provides daily support for clients and staff, handling intake referrals, scheduling, and documentation.

You will attend intakes, assist with screenings and ROI forms, coordinate treatment planning and meetings, and help ensure timely data reporting and DHS compliance.

Qualifications

• Experience in Mental/Behavioral Health preferred.
• High School Diploma or equivalent.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and interpersonal skills.
• Valid driver's license required.
• Ability to lift 60 lbs occasionally.

Responsibilities

• Contact referrals and scheduling intakes.
• Schedule IRMHS SUDS assessments with LADC.
• Manage centralized scheduling for the team.
• Assist with treatment plan reviews and team meetings.
• Document daily team supervision meetings and crises.
• Assign and track case management tasks.
• Monthly insurance checks for all clients.
• Data reporting for all clients.
• Coordinate with EHR Administrator for bi-annual reporting.
• Request records for intakes and existing clients.
• Order and maintain office supplies and arrange repairs.

Skills

Organizational skills

Interpersonal skills

Multitasking

Attention to detail

Time management

Communication skills

Flexibility

Customer service

Education

High School Diploma or equivalent

Tools

EHR system

Job description

Northern Pines Mental Health Center is proud to offer competitive wages and an exceptional benefits package!We are seeking a Client Access Specialist to join our Intensive Rehabilitative Mental Health Services (IRMHS) team. This full-time position will work primarily in Brainerd, MN. This position will provide continuous daily supportive services for the Northern Pines Long Prairie Outpatient Office. This role will support both Northern Pines clients and staff. Duties of this position will include, but are not limited to:Essential Functions include:Contact all referrals and referral sources and ensure all appropriate referrals are scheduled for intakes.Schedule and coordinate all IRMHS SUDS assessments with team LADC.Complete centralized scheduling for the team. This includes all staff and clients, along with all treatment plan reviews and treatment team meetings. Regularly report and take action with necessary staff to prevent expirable and required documentation in place.Attend intakes with team mental health professionals and complete screening documents, ROI’s and other needed forms as well as assist in developing a schedule for client meetings.Attend and document daily team supervision meetings. This process includes documenting teams review of any crisis, clients seen, client updates, and reasons for cancellation if applicableEnsuring case management tasks are assigned to staff and completed by staff as necessary for all clients.Monthly insurance checks for all clients.Complete data reporting for all clients.Collaborate with the Electronic Health Record System Administrator and Team Lead to aid in the timely completion of bi-annual DHS reporting.Request records for scheduled intakes and existing clients as needed.Order and maintain office supplies, equipment and arrange for needed repair/replacement.Qualifications include:Excellent organizational and interpersonal skillsAbility to multitask, pay close attention to details, work in a fast-paced environment and work independently at timesAbility to lift 60lbs on an occasional basisAbility to sit and/or stand for extended periods of timeTravel is a function of this position; a valid driver's license is requireAt least one year of experience working in the Mental/ Behavioral Health field is preferredHigh School Diploma or approved equivalent combination of education is preferredBenefits include:Health, Dental, Disability and Life insurance with other additional voluntary options for spousal life, short term disability, accident, hospital indemnity and critical illness plansHealth Savings account with employer contribution401K with employer matchGenerous paid time off (1st-3rd year 19 days/152 hours for full time then increases with longevity)Nine holidays observed per year as follows: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving Day, Christmas Eve Day, Christmas Day and a Weather Float Day.Supportive of time off for a healthy work/life balanceBereavement PayTravel reimbursementNorthern Pines Mental Health Center is an Affirmative Action/ Equal Opportunity Employer. Please submit a resume and cover letter to apply.Keywords: Support Specialist, Support Staff, Receptionist, Reception, Administrative Support, Medical Reception, Medical Administration, Minnesota, Mental Health, Non-Profit, Program Support, Scheduler, Client Relations, Customer Service