AVP Claims Recovery — Strategic Leader (Hybrid)

CNA; Chicago (IL); Hybrid; USD 152,000 - 242,000; Full time

Job summary

CNA is seeking an AVP of Claims Recovery to set strategic direction and lead a team of more than 25 claims professionals. The role oversees training, development, and execution of key objectives, with a flexible hybrid schedule across CNA offices.

The position emphasizes leadership, operational excellence, and collaboration with underwriting, legal, and actuarial teams to leverage market trends and loss recovery opportunities.

Qualifications

• Bachelor's degree with Master's preferred in finance, business or related field or equivalent.
• Typically a minimum of 10 years claims experience, with five years management experience.
• Experience leading leaders strongly preferred.
• Applicable certifications preferred.

Responsibilities

• Implements strategic and operational objectives with substantial impact on the short-term success of the recovery claims operations and drives for superior results.
• Leads, directs and has full management accountability for staff in area of responsibility with an emphasis on optimizing talent and succession planning in accordance with corporate strategic direction.
• Manages enterprise wide planning, organizing and leading of all recovery claim programs, metrics, processes, results and initiatives.
• Analyzes and manages workflow and staffing to drive increased efficiency and productivity. Acts as liaison to senior management.
• Technical oversight of high exposure recovery claims to ensure files are investigated, evaluated and managed in a timely manner.
• Drives continuous improvement within scope of responsibility through initiatives, mobilizing others to deliver results.
• Reports on recovery trends and exposures to both internal and external business partners.
• Coordinates with underwriting, legal, staff counsel, and actuarial to ensure knowledge sharing on market trends, legal climate and loss recovery opportunities.

Skills

Claims management knowledge

Leadership

Communication skills

Analytical thinking

Microsoft Office

Education

Bachelor's degree with Master's preferred in finance, business or related field

Tools

Microsoft Office Suite

Job description

CNA is seeking an AVP of Claims Recovery to set strategic direction and lead a team of more than 25 claims professionals. The role oversees training, development, and execution of key objectives, with a flexible hybrid schedule across CNA offices.

The position emphasizes leadership, operational excellence, and collaboration with underwriting, legal, and actuarial teams to leverage market trends and loss recovery opportunities.