Director of Claims — Lead Workers’ Compensation Team

Stonetrust Workers' Compensation; Baton Rouge (LA); On-site; USD 120,000 - 180,000; Full time

Job summary

Stonetrust Workers' Compensation is seeking an experienced Director of Claims to lead the day-to-day operations of the claims function. The role partners with executive leadership to drive strategic initiatives, improve performance, and ensure compliance with all applicable laws and industry standards.

The ideal candidate will have extensive workers’ compensation experience, strong leadership skills, and a proven track record of developing staff, managing complex claims, and leveraging data to

Qualifications

• Advanced knowledge of workers' compensation laws and regulations.
• Leadership experience with staff development and coaching.
• Proven ability to lead claim operations and drive KPIs.

Responsibilities

• Provide day to day operational leadership for the claims team in alignment with department goals and executive guidance.
• Lead and develop a highly performing team through staff development, mentoring, and coaching.
• Foster staff growth and accountability, both individually and collectively.
• Develop staff knowledge and expertise by serving as a resource for claim-related questions and technical guidance.
• Assist departmental planning efforts by working with staff to set annual performance goals and monitor results.
• Assure the delivery of superior customer service internally and externally.
• Oversee all claim handling activities and ensure compliance with laws, regulations, and policies.
• Develop and execute strategies for managing claims and related processes.
• Analyze, report, and present data on trends, costs, and KPIs.
• Administer internal claim review processes and provide reports to leadership.
• Manage reserves within authority levels and review settlements.
• Provide proactive communication on case activity and operational needs.
• Develop and implement policies to reduce complaints and litigation.

Skills

Work Comp Knowledge

Staff Leadership

Data Analysis

Regulatory Compliance

Communication

Negotiation

MS Office

Education

Bachelor's Degree

Supervisory Experience

Tools

Claims Software

Job description

Stonetrust Workers' Compensation is seeking an experienced Director of Claims to lead the day-to-day operations of the claims function. The role partners with executive leadership to drive strategic initiatives, improve performance, and ensure compliance with all applicable laws and industry standards.

The ideal candidate will have extensive workers’ compensation experience, strong leadership skills, and a proven track record of developing staff, managing complex claims, and leveraging data to